Client Services Manager

Security; Auckland; Hybrid; NZD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Flexible roster

Perks Programme

Training & development

Health & Safety culture

EAP & wellbeing

Zusammenfassung

FIRST Security, New Zealand’s market leader in protective security, invites an experienced Client Services Manager to join our team in Mt Wellington, Auckland. You will elevate the customer experience across multiple sites and support a team of security officers.

In this role you’ll manage Auckland-based client portfolios, be the primary contact for service delivery, drive strategic plans, and collaborate with internal and external stakeholders to ensure promises are delivered.

Qualifikationen

• 2+ years’ leadership experience.
• 2+ years in a client service or customer-facing role.
• Security or service sector experience (advantageous).
• Strong communicator with interpersonal and negotiation skills.
• Current COA (or ability to obtain one).
• Full NZ Driver Licence.
• Ability to pass MOJ criminal checks.

Aufgaben

• Manage a portfolio of Auckland-based clients.
• Be the first point of contact for support, escalation, and service delivery.
• Champion the customer voice internally and ensure promises are delivered.
• Lead, motivate, and support your team in the field.
• Build strong relationships with internal and external stakeholders.
• Drive financial performance and create strategic service plans.
• Complete operational, incident, and quality assurance reporting.

Kenntnisse

Leadership experience

Client service

Communication skills

Tech-savvy

Full NZ Driver Licence

MOJ criminal checks

COA awareness

Ausbildung

COA certification

Tools

Staff management systems

Jobbeschreibung

Are you quick-thinking, people-focused, and great at building relationships?
Looking for a role where every day is different?

We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team!
We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington – Auckland).
This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites.

What you’ll do

• Manage a portfolio of Auckland-based clients
• Be the first point of contact for support, escalation, and service delivery
• Champion the customer voice internally and ensure promises are delivered
• Lead, motivate, and support your team in the field
• Build strong relationships with internal and external stakeholders
• Drive financial performance and create strategic service plans
• Complete operational, incident, and quality assurance reporting

What we’re looking for

• 2+ years’ leadership experience
• 2+ years in a client service or customer-facing role
• Security or service sector experience (advantageous)
• Strong communicator with excellent interpersonal and negotiation skills
• Tech-savvy with the ability to use various staff management systems
• Current COA (or ability to obtain one)
• Full NZ Driver Licence
• Ability to pass MOJ criminal checks

What you’ll get

• Competitive salary + company vehicle
• Flexible roster based on business needs (not strictly Mon-Fri)
• Access to our Perks Programme (retail, fuel, grocery discounts + more)
• Ongoing training and development
• Strong Health & Safety culture with regular welfare checks
• Access to EAP, counselling, budgeting support, and discounted fuel for your whānau

At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow.