Operations Manager – Taupo

Security; Taupo; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Training and development

Career progression

Job summary

FIRST Security in Taupo, New Zealand, is seeking an experienced Operations Manager to lead daily operations, coach frontline teams, and ensure safety and high standards of service.

You will drive delivery to meet customer and contractual requirements, manage incidents, and coordinate workforce while maintaining strong customer relationships in a dynamic environment. A NZ Driver Licence is essential.

Qualifications

• Experience leading operational teams in a security or related service environment.
• Strong communication and relationship management capabilities.
• Ability to manage competing priorities and resolve problems effectively.
• Proven track record of improving team performance and service outcomes.
• Commitment to safety, professionalism and high standards of customer service.

Responsibilities

• Lead day-to-day operations of the Taupo team.
• Support frontline teams to deliver safe, efficient services.
• Ensure service delivery aligns with customer and contractual requirements.
• Manage operational issues, incidents and escalations.
• Coordinate workforce and service coverage.
• Maintain compliance with health & safety and operating standards.
• Build strong customer and stakeholder relationships.
• Drive continuous improvement in team performance and cost-effective service delivery.

Skills

Operational leadership

Security/facilities/logistics

Communication & relationship mgmt

Prioritisation & problem solving

Team performance improvement

Organisation & detail orientation

Safety & customer service

NZ Driver Licence

Job description

Join New Zealand’s leading security services provider in a key operational leadership role.

We’re looking for an experienced Operations Manager to join our Taupo team. This role is responsible for ensuring services are delivered safely, efficiently, and to a high standard through strong frontline leadership, customer focus, and operational coordination.

If you enjoy leading people, solving challenges, and working in a fast-paced environment where no two days are the same, this could be the opportunity for you.

About the Role

As Operations Manager, you will lead day‑to‑day operations of our team, support frontline teams, and ensure we continue delivering exceptional service to our customers.

Key responsibilities include:

• Leading, coaching, and supporting frontline teams
• Ensuring service delivery meets customer and contractual requirements
• Managing operational issues, incidents, and escalations
• Supporting workforce coordination and service coverage
• Maintaining compliance, health & safety, and operational standards
• Building strong customer and stakeholder relationships
• Driving team performance and continuous improvement
• Supporting efficient and cost‑effective service delivery

What You’ll Bring

We’re looking for a practical, hands‑on leader who can motivate teams and deliver results.

You will have:

• Experience leading operational teams
• Background in security, facilities, logistics, transport, or a similar service environment
• Strong communication and relationship management skills
• Ability to manage competing priorities and solve problems
• Experience improving team performance and service outcomes
• Strong organisational skills and attention to detail
• A commitment to safety, professionalism, and customer service
• Full New Zealand Driver Licence

Why Join Us?

At FIRST Security, we are proud to deliver trusted security services across New Zealand. As part of the Wilson Group, Australasia’s largest security services provider, we offer stability, development opportunities, and career pathways.

We offer:

• Supportive leadership team
• Ongoing training and development
• Career progression opportunities
• Competitive salary package + company vehicle
• Employee discounts through our Perks programme
• Strong focus on safety and employee wellbeing
• Access to EAP support services