Workforce Rosterer

First Security; Maungakiekie-Tāmaki; On-site; NZD 50,000 - 70,000; Full time

Job summary

FIRST Security is seeking a capable Workforce Rosterer in Auckland to manage rosters across Static Guarding Operations and ensure efficient workforce deployment.

You will coordinate daily roster changes, respond to short-notice staffing needs, and liaise with managers, supervisors, and officers to keep operations running smoothly. The Wednesday–Sunday 11:00am–7:00pm roster requires COA and roster flexibility.

Qualifications

• Proven rostering experience in a fast-paced, 24/7 operations.
• Strong decision-making and adaptability.
• Understanding of New Zealand employment legislation.
• Experience interpreting employment agreements.
• Excellent communication and organisation skills.
• Attention to detail and ability to manage competing priorities.
• Ability to build relationships with staff and managers.
• COA holder and roster flexibility.
• Proficiency with Word/Excel is an asset.

Responsibilities

• Manage and maintain staff rosters using the Deputy rostering system.
• Coordinate last-minute shift changes, sick calls, leave requests, and urgent staffing.
• Communicate roster updates clearly to officers and management.
• Monitor staffing levels, contracted hours, overtime, and leave balances.
• Respond to calls, emails, and tickets promptly.
• Collaborate with Operations, HR, Payroll, Health & Safety, and supervisors.
• Ensure rosters comply with agreements and NZ employment law.
• Identify rostering issues and analyse workforce trends.

Skills

Roster management

Decision making

Communication

Organisation

Problem solving

Attention to detail

Prioritisation

Relationship building

COA

Microsoft Excel

Microsoft Word

Tools

Deputy rostering system

Microsoft Excel

Microsoft Word

Job description

Are you organised, solutions-focused, and great at thinking on your feet? Join FIRST Security and help keep our nationwide security operations running smoothly.

FIRST Security is one of New Zealand’s leading providers of integrated security solutions. We’re looking for a capable and proactive Workforce Rosterer to join our Auckland team and play a key role in ensuring our security officers are in the right place at the right time.

About the Role

As our Workforce Rosterer, you’ll manage and maintain staff rosters across our Static Guarding Operations, helping ensure efficient workforce deployment and seamless service delivery.

Working in a fast-paced operational environment, you’ll coordinate daily roster changes, respond to short-notice staffing requirements, manage sick calls, and work closely with managers, supervisors, and security officers to keep our operations moving.

The roster for this position is Wednesday to Sunday, 11:00am–7:00pm.

What You’ll Be Responsible For

• Managing and maintaining accurate staff rosters using the Deputy rostering system.
• Coordinating last-minute shift changes, sick calls, leave requests, and urgent staffing requirements.
• Communicating roster updates clearly and professionally to security officers and management.
• Monitoring staffing levels, contracted hours, overtime, and leave balances.
• Responding to incoming calls, emails, and tickets in a timely manner.
• Working closely with Operations, HR, Payroll, Health & Safety, and frontline supervisors.
• Ensuring rosters comply with employment agreements, relevant employment legislation, and company policies.
• Identifying rostering issues, analysing workforce trends, and recommending improvements.

What We’re Looking For

You’ll be a great fit for this role if you have:

• Proven rostering experience in a fast-paced, 24/7 security, logistics, or similar operational environment.
• The ability to make sound decisions and adapt quickly when priorities change.
• An understanding of New Zealand employment legislation, including the Employment Relations Act and Holidays Act.
• Experience interpreting and applying collective and individual employment agreements.
• Excellent communication, organisation, and problem-solving skills.
• Strong attention to detail and the ability to manage competing priorities.
• Confidence building relationships with employees, managers, and external stakeholders.
• A proactive, positive, and solutions-focused approach to your work.
• Intermediate Microsoft Word and Excel skills are an advantage.
• A current Certificate of Approval (COA) and flexibility to work the required roster.

Why Join FIRST Security?

Be part of a leading security organisation in New Zealand.

Work in a key operational role where your contribution makes a real difference.

Collaborate with a supportive network of operational and support teams.

Help deliver reliable, high-quality security services to our clients.