Field Services Officer

WILSON GROUP; Hamilton; Hybrid; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay starting at $25.00 per

Ongoing training and development

Supportive team environment withStrong

Perks program with discounts on retail

Welfare checks and health & safety

Access to EAP services

Job summary

FIRST Security in Hamilton is seeking a motivated Field Service Officer to join our local team. This is a full-time field-based role covering varied duties across contracts, with a focus on safety and professional service.

You’ll install and maintain electronic monitoring, respond to alarms and field jobs, and work with clients and internal teams to resolve issues efficiently while upholding FIRST Security procedures.

Qualifications

• A 'can do' attitude and willingness to learn.
• Strong communication and listening skills.
• Ability to think quickly and stay calm under pressure.
• Good level of physical fitness.
• Full NZ Driver’s Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Responsibilities

• Installing and maintaining electronic monitoring equipment
• Responding to field service jobs, including alarms, escorts, lockups
• Carrying out regulatory and compliance duties, including noise control and bylaw monitoring
• Patrolling client sites and responding to incidents and callouts
• Installing and servicing medical alarm equipment
• Servicing ATM machines as part of NCR contract
• Liaising with clients, stakeholders and internal teams to resolve issues
• Completing all work accurately and in line with procedures and contract requirements
• Providing professional and respectful service across environments
• Assisting in other areas of the business when required

Job description

Kia haumaru ai tātou katoa - keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people.

About the Role

We’re looking for a motivated Field Service Officer to join our Hamilton team. This is a varied full-time field-based role where no two days are necessarily the same. You’ll respond to a range of jobs across different contracts, supporting our clients and communities while ensuring all work is completed safely, professionally and in line with FIRST Security procedures.

Your work could include electronic monitoring, regulatory and compliance services, security patrols, alarm responses, medical alarm installations, ATM servicing and more.

Duties:

• Installing and maintaining electronic monitoring equipment
• Responding to a range of field service jobs, including alarms, escorts, lock ups and unlocks
• Carrying out regulatory and compliance duties, including noise control, animal services and bylaw monitoring
• Patrolling client sites and responding to incidents and calloutsInstalling and servicing medical alarm equipment
• Servicing ATM machines as part of our NCR contract
• Liaising with clients, stakeholders and internal teams to resolve issues efficiently
• Completing all work accurately and in line with relevant procedures, protocols and contract requirements
• Providing professional and respectful service across a variety of environments
• Assisting in other areas of the business when required

What you’ll need:

• A ‘can do’ attitude and willingness to learn
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver’s Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security:

• Competitive pay rate starting at $25.00 per hour
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where every day is different?

First Security is part of the Wilson Group.