Communications Centre Operator

The Wilson Group; New Zealand; On-site; NZD 36,000 - 50,000; Full time

Benefits offered by this job

Perks program with discounts on retail

Full training provided

Office-based role with modern systems

Job summary

The Wilson Group in Rotorua is seeking a Communications Centre Operator to join our Rotorua team in an office-based control room. You will monitor CCTV and security systems, triage alerts, and support field teams in real time.

This fast-paced role requires calm decision-making, clear incident reporting, and reliable multitasking across multiple platforms such as NX Witness, Gallagher Command Centre, and Milestone. A 24/7 roster is involved and full training is provided.

Qualifications

• Strong written and verbal communication is essential.
• High level of computer literacy and attention to detail.
• Ability to multitask and stay calm under pressure.
• People-focused, solution-driven mindset is important.
• Willingness to work in a 24/7 rotating roster.

Responsibilities

• Monitor live CCTV feeds and security systems across multiple sites.
• Receive and triage system alerts and take appropriate action.
• Respond to calls from site users and verify access requests.
• Remotely manage gate and access systems where appropriate.
• Dispatch security patrols and emergency services when required.
• Maintain accurate incident logs and shift reporting.
• Manage user access credentials across platforms.
• Work with NX Witness, Gallagher Command Centre, and Milestone.

Skills

Strong communication

Computer literacy

Multitasking

Calm under pressure

People-focused mindset

24/7 roster

Control room experience

Tools

NX Witness

Gallagher Command Centre

Milestone

Job description

Communications Centre Operator

Company : The Wilson Group Job Type : Full Time New Zealand

Job Description - Communications Centre Operator

Communications Centre Operator in Rotorua

Communications Centre Operator in Rotorua

Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re one of New Zealand’s market leaders in security, delivering trusted protection services through highly skilled people and advanced systems.

About the Role

We’re looking for a Communications Centre Operator to join our Rotorua team! This is an office-based, control room environment where you’ll be at the centre of operations — monitoring systems, coordinating responses, and supporting field teams in real time.

This role is fast-paced and detail-focused, where strong communication, quick thinking, and calm decision-making are key.

Duties

• Monitoring live CCTV feeds and security systems across multiple sites
• Receiving and triaging system alerts and taking appropriate action
• Responding to calls from site users and verifying access requests
• Remotely managing gate and access systems where appropriate
• Dispatching security patrols and emergency services when required
• Maintaining accurate incident logs and shift reporting
• Managing user access credentials across multiple platforms
• Working with systems such as NX Witness, Gallagher Command Centre, and Milestone

What you’ll need

• Strong written and verbal communication skills (including incident reporting)
• High level of computer literacy and attention to detail
• Ability to multitask and stay calm under pressure
• A people-focused, solution-driven mindset
• Ability to work in a 24/7 rotating roster environment
• Previous experience in a control room or call centre (desirable but not essential)
• Familiarity with CCTV or access control systems is an advantage
• Ability to obtain a COA (we can assist you with this)
• NZ residency or a valid NZ work visa

Why work with FIRST Security

• Competitive pay rate of $31.00 per hour
• Rotating roster offering variety across shifts
• Full training provided in a specialist operations environment
• Office-based role with modern systems and technology
• Strong, supportive team culture
• Clear career progression opportunities into senior operations roles
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and strong health & safety focus
• Access to EAP services, including counselling and financial support for you and your family

About the Company

The Wilson Group looks after what matters most to you across four business focus areas: Parking, Security, Health and Storage.