Rotorua Security Operations Leader

Wilson Group; Rotorua; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Career development

Competitive pay

Training opportunities

Job summary

FIRST Security in Rotorua is seeking an Operations Supervisor to lead a team of security professionals, oversee rostering, training, incident response, and quality assurance, while maintaining strong client relationships.

Reporting to the Operations Manager, you will drive a culture of safety, ensure compliance with applicable policies and legislation, and implement continuous improvement initiatives, enabling outstanding service delivery across client sites.

Qualifications

• Proven experience leading teams in operational environments.
• Strong communication and problem-solving skills.
• Ability to drive service excellence and safety.
• Knowledge of health and safety requirements and licensing.
• Experience with rostering, onboarding, and training.
• NZ COA certification or eligibility required.

Responsibilities

• Lead and support team performance and development.
• Manage rosters, recruitment, onboarding, and training.
• Drive high standards of service delivery and safety.
• Monitor Health and Safety and licensing requirements.
• Handle escalations and ensure policy compliance.
• Identify and implement process improvements.

Skills

Team leadership

Communication

Problem solving

Initiative

Ethics

Workforce planning

KPIs

COA eligibility

Education

NZ COA certification

Job description

FIRST Security in Rotorua is seeking an Operations Supervisor to lead a team of security professionals, oversee rostering, training, incident response, and quality assurance, while maintaining strong client relationships.

Reporting to the Operations Manager, you will drive a culture of safety, ensure compliance with applicable policies and legislation, and implement continuous improvement initiatives, enabling outstanding service delivery across client sites.