Operations Specialist: Process Leader & Team Coach

Woolworths Supermarkets; Auckland; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Team discounts

Sonder support program

Career opportunities

Job summary

Woolworths Supermarkets New Zealand is seeking a capable Team Leader to co-ordinate daily store operations, guide the swarm, and ensure processes are followed accurately and on time.

You will lead on-the-job training, promote safety, escalate issues promptly, and collaborate across functions to deliver consistent, customer‑facing excellence in a fast-paced retail environment.

Flexibility to work four weekend shifts per month and at least one evening per week is required.

Qualifications

• Process excellence and continuous learning mindset.
• Ability to build collaborative partnerships with stakeholders.
• Experience leading teams, delegating, coaching and giving feedback.
• Understanding of compliance within retail operations.
• Actions aligned with company values and culture.

Responsibilities

• Execute Operational Routines: Follow set routines to complete processes accurately and on time, including managing inwards goods, ensuring price integrity, and completing all inventory tasks and stocktakes.
• Lead Team & Training: Lead the 'swarm' within your function, ensuring work is completed correctly, and provide on-job training and coaching for new and existing team members.
• Champion Safety: Actively promote a safe and healthy work environment by following protocols, reporting hazards, and prioritizing wellbeing.
• Resolve Issues & Support Store: Timely escalate process issues for resolution and step up as Acting Store Manager on scheduled shifts.
• Foster Collaboration: Actively participate in 'Better Together' connections to strengthen team collaboration and communication.

Skills

Process Excellence

Collaborative Partnerships

Effective Team Leadership

Compliance Expertise

Values-Aligned Behavior

Job description

Woolworths Supermarkets New Zealand is seeking a capable Team Leader to co-ordinate daily store operations, guide the swarm, and ensure processes are followed accurately and on time.

You will lead on-the-job training, promote safety, escalate issues promptly, and collaborate across functions to deliver consistent, customer‑facing excellence in a fast-paced retail environment.

Flexibility to work four weekend shifts per month and at least one evening per week is required.