Customer Experience & Operations Lead — Weekend Shifts

Woolworths Ltd.; Porirua; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Job summary

Woolworths Group in New Zealand is seeking a capable store supervisor to manage checkouts, cash office, and customer service areas while upholding the highest standards. You will lead the team and ensure policies are followed, creating positive customer interactions.

You will also train staff, escalate issues to senior leadership, and champion safety and wellbeing. The role requires weekend shifts and evening coverage, with opportunities for growth within the Woolworths Group network.

Qualifications

• Strong ability in process excellence and continuous learning.
• Ability to build collaborative partnerships across functions.
• Proven track record leading and coaching teams with accountability.

Responsibilities

• Look after checkout operations and cash office.
• Maintain high standards for customer service across areas.
• Provide on-the-job training and coaching to team members.
• Escalate process-related issues to leadership for resolution.
• Champion safety and wellbeing; support policy compliance.

Skills

Process excellence

Collaborative partnerships

Team leadership

Compliance & communication

Values alignment

Weekend availability

Job description

Woolworths Group in New Zealand is seeking a capable store supervisor to manage checkouts, cash office, and customer service areas while upholding the highest standards. You will lead the team and ensure policies are followed, creating positive customer interactions.

You will also train staff, escalate issues to senior leadership, and champion safety and wellbeing. The role requires weekend shifts and evening coverage, with opportunities for growth within the Woolworths Group network.