Service Coordinator

EQUIP Recruitment; Napier; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Full training

Consistent Mon-Fri hours (7:30am-4:30m

Health insurance subsidy

Birthday leave

Job summary

EQUIP Recruitment is seeking a Service Coordinator in Napier, NZ to join a busy, supportive team. Based at the Onekawa office, you will own front desk operations and coordinate services across HVAC, Electrical, Fire, Plumbing, Security and more.

You will be the central point of contact for customers and colleagues, managing schedules, tracking jobs, and ensuring smooth communication across trades. The role offers full training, regular hours and a friendly, collaborative environment.

Qualifications

• Excellent written and verbal English communication.
• Experience in administration or coordination preferred.
• Proficient in MS Word, Excel and Outlook.
• Able to manage multiple tasks and calendars.

Responsibilities

• Act as first point of contact for calls, emails, and walk-ins.
• Schedule and coordinate service bookings across multiple teams.
• Liaise with technicians, customers, contractors and partners.
• Maintain and update service schedules and job tracking.
• Create job numbers and monitor progress through to completion.
• Coordinate after-hours callouts and document jobs.
• Provide data entry, filing and basic accounts support.
• Foster communication between internal divisions and external stakeholders.

Skills

Organisational skills

Multitasking

Customer-focused

Stakeholder communication

English language skills

Tools

MS Word

Excel

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are proud to be working with a well-established and highly regarded service provider to recruit a Service Coordinator to join their busy and supportive team.

This is an excellent opportunity for a highly organised administrator who thrives in a fast-paced environment and enjoys being the central point of coordination across multiple teams and customers.

The Opportunity

Based at the company's office in Onekawa, you will take ownership of front desk operations and service coordination across a diverse portfolio including HVAC, Electrical, Fire, Plumbing, Security, and more.

Key Responsibilities

• Act as the first point of contact for all incoming calls, emails, and walk-in enquiries
• Schedule and coordinate service bookings across multiple trade teams
• Liaise with technicians, customers, contractors, and external partners
• Maintain and update service schedules and job tracking systems
• Create job numbers and monitor job progress through to completion
• Coordinate after-hours callouts and prepare job documentation
• Provide administrative support including data entry, filing, and accounts assistance
• Facilitate communication between internal divisions and external stakeholders

About You

To be successful in this role, you will bring:

• Strong organisational skills and the ability to multitask effectively
• A professional, friendly, and customer-focused approach
• Confidence communicating with a wide range of stakeholders
• Excellent written and verbal English skills
• Solid computer skills, including MS Word, Excel, and Outlook
• Previous administration or coordination experience (preferred)

What's on Offer

• Full training and ongoing support
• Consistent Monday-Friday hours ( 7:30am - 4:30pm, with a 4:00pm Friday finish)
• Competitive remuneration
• Birthday leave
• Health insurance subsidy for you and your family
• A collaborative and positive team environment

Note

Our client is seeking candidates who are currently based in New Zealand and hold full working rights.