Customer Service Administrator

seek.co.nz; Tauranga; On-site; NZD 45,000 - 58,000; Full time

Job summary

Jora New Zealand in Tauranga seeks a motivated Customer Service Administrator to join our team. You’ll handle inquiries, support scheduling and logistics, and assist with administration to keep operations running smoothly.

Key responsibilities include responding to inquiries, scheduling jobs for residential and commercial customers, and maintaining data in internal systems. A proactive, customer-focused attitude and strong MS Office skills are essential.

Qualifications

• Experience handling customer inquiries via phone and email.
• Ability to schedule and coordinate logistics for residential and commercial customers.
• Proficient in MS Office (Excel, Word, Outlook, Teams).

Responsibilities

• Respond to customer inquiries via phone and email, providing friendly and efficient service.
• Schedule jobs and logistics for residential and commercial customers.
• Prepare and organise daily operating admin requirements.
• Work collaboratively with operations teams and provide on-site guidance to customers when needed.
• Enter and maintain accurate data in internal systems.
• Complete daily, weekly, and monthly admin tasks to meet deadlines.

Skills

Organisational skills

Attention to detail

MS Office

Customer service mindset

Team player

Independent work

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A growing, New Zealand-owned business is looking for a motivated and reliable Customer Service Administrator to join its Tauranga team.

If you enjoy delivering exceptional customer service and thrive in a dynamic work environment, this role offers an excellent opportunity to make an impact while working with a supportive team.

About the Role:

This is a varied role where you’ll handle customer inquiries, support scheduling and logistics, and assist with administration tasks to ensure operations run smoothly.

Key Responsibilities:

• Respond to customer inquiries via phone and email, providing friendly and efficient service.


• Schedule jobs and logistics for residential and commercial customers.


• Prepare and organise daily operating admin requirements.


• Work collaboratively with operations teams and provide on-site guidance to customers when needed.


• Enter and maintain accurate data in internal systems.


• Complete daily, weekly, and monthly admin tasks to meet deadlines.

What We’re Looking For:

To succeed in this role, you’ll need:

• Strong organisational skills and attention to detail.


• A proactive approach to resolving customer inquiries with a professional, customer-focused attitude.


• Proficiency in MS Office, including Excel, Word, Outlook, and Teams.


• A team-focused mindset with the ability to work independently when needed.


• Familiarity with the Greater Auckland Area area is a bonus but not essential.

Why Join Us?

This is an opportunity to be part of a business that values its employees and the community it serves. You’ll work in a supportive team environment with the chance to develop your skills while contributing to a company that takes pride in delivering high-quality services.