Operations Support

Carpet Court NZ; Nelson; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Full training

Ongoing support

Staff purchasing benefits

Development opportunities

Job summary

Carpet Court NZ in Nelson is seeking an Operations Support team member to coordinate installation schedules and keep projects moving from booking to completion. You will liaise with customers, installers and internal teams to ensure clear communication and accurate scheduling across the Nelson region.

This full-time role combines operations coordination, scheduling, customer service and administration, ideal for someone who stays organised, solves problems and thrives in a fast-paced environment

Qualifications

• Previous experience in administration, scheduling, customer service or operational coordination.
• Outstanding organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Confidence managing multiple priorities and deadlines in a busy environment.
• Strong computer skills and the ability to quickly learn new systems.
• A proactive, solutions-focused approach with the ability to work independently.
• A genuine commitment to delivering excellent customer service.
• The ability to build positive relationships with customers, installers and colleagues.

Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio.
• Book and confirm installation appointments with customers.
• Manage installer workloads to ensure jobs are completed efficiently.
• Monitor jobs from booking through to completion, maintaining accurate system updates throughout.
• Prepare documentation and materials for upcoming installations.
• Liaise with customers, installers, suppliers and internal teams to keep projects on track.
• Complete invoicing, operational reporting and job administration.
• Coordinate remedial work and support the prompt resolution of customer concerns.
• Support installer onboarding and maintain accurate operational records.
• Provide administrative and operational support to the wider branch team.

Skills

Administration

Scheduling

Customer service

Operations coordination

Communication

Problem solving

Multi-tasking

Detail-oriented

MS Office

Relationship building

Tools

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Role

This is not your typical administration role.

As an Operations Support team member, you'll play a key role in keeping our Carpet Court and Curtain Studio operations running smoothly across the Nelson region. Working closely with customers, installers and internal teams, you'll coordinate installation schedules, manage workflow and ensure every job progresses efficiently from booking through to completion.

You'll be the link between our customers, installation teams and sales teams, ensuring clear communication, accurate scheduling and an exceptional customer experience every step of the way.

This is a varied role combining operations coordination, scheduling, customer service and administration, making it ideal for someone who enjoys staying organised, solving problems and working in a fast-paced environment where no two days are the same.

This is a permanent full-time position based at our Nelson branch, working Monday-Friday 7:30am - 4:00pm.

Key Duties & Responsibilities

• Coordinate installation schedules across Carpet Court and Curtain Studio.
• Book and confirm installation appointments with customers.
• Manage installer workloads to ensure jobs are completed efficiently.
• Monitor jobs from booking through to completion, maintaining accurate system updates throughout.
• Prepare documentation and materials for upcoming installations.
• Liaise with customers, installers, suppliers and internal teams to keep projects on track.
• Complete invoicing, operational reporting and job administration.
• Coordinate remedial work and support the prompt resolution of customer concerns.
• Support installer onboarding and maintain accurate operational records.
• Provide administrative and operational support to the wider branch team.

You Will Have

• Previous experience in administration, scheduling, customer service or operational coordination.
• Outstanding organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Confidence managing multiple priorities and deadlines in a busy environment.
• Strong computer skills and the ability to quickly learn new systems.
• A proactive, solutions-focused approach with the ability to work independently.
• A genuine commitment to delivering excellent customer service.
• The ability to build positive relationships with customers, installers and colleagues.

Experience within the flooring, window furnishings or construction industries would be advantageous, but isn't essential, we're happy to train the right person.

What We Offer

• A varied role where no two days are the same.
• Full training and ongoing support from an experienced team.
• A supportive and collaborative working environment.
• Ongoing learning and development opportunities.
• Staff purchasing benefits across our brands.
• The opportunity to join New Zealand's largest flooring and window furnishings network.

If you're an organised people person who enjoys keeping operations running smoothly and delivering exceptional customer experiences, we'd love to hear from you.

you must be legally entitled to work in New Zealand.

About Us

The Interiors Group is New Zealand's largest flooring and window furnishings network, with over 65 locations and more than 800 team members nationwide. Through our trusted brands, Carpet Court and Curtain Studio, we help Kiwis transform their homes and businesses with expert advice, quality products and professional installation.

We're proudly Kiwi-owned and guided by our values of Create Raving Fans, Choose Your Attitude, We Love Results, and Everyone Matters. If you're looking to join a business that values teamwork, customer service and continuous improvement, we'd love to hear from you.