Scheduling & Operations Specialist

Search Recruitment; Nelson; On-site; NZD 55,000 - 75,000; Full time

Job summary

Nelson Alarms is seeking an Operations & Scheduling Coordinator in Tāhunanui to join their team. The role blends scheduling with hands-on admin and improvement projects, coordinating technicians, customers, and systems.

You will work Monday–Friday, 7:45am–5:00pm, with the Scheduler and Operations leadership, using SimPRO and Microsoft Office, contributing to data accuracy, invoicing readiness, and continuous improvement.

Qualifications

• Excellent verbal and written communication with a strong customer focus.
• Outstanding planning and multi-tasking capabilities.
• Calm, solutions-focused approach under pressure.
• Attention to detail and data/documentation accuracy.
• Proficient with job management systems and MS Office.
• Ability to prioritise and meet daily deadlines.

Responsibilities

• Build, prioritise, and maintain technician schedules (service, install, faults, urgent jobs).
• Act as central communication hub between technicians, customers, and internal teams.
• Maintain accurate job control and records using SimPRO and related systems.
• Monitor job progress and ensure data is current for invoicing.
• Support operational workflow improvements, reporting, and project work.
• Handle customer phone and email enquiries and direct them appropriately.
• Assist with health & safety administration, site inductions, and incident reporting.
• Provide leave cover for the Scheduler and general office support.

Skills

Scheduling

Communication

Time management

Attention to detail

MS Office

Team collaboration

Eligibility NZ work

Tools

SimPRO

Microsoft Office

Job description

Nelson Alarms is seeking an Operations & Scheduling Coordinator in Tāhunanui to join their team. The role blends scheduling with hands-on admin and improvement projects, coordinating technicians, customers, and systems.

You will work Monday–Friday, 7:45am–5:00pm, with the Scheduler and Operations leadership, using SimPRO and Microsoft Office, contributing to data accuracy, invoicing readiness, and continuous improvement.