Operations & Client Experience Manager

Great People Recruitment; Cambridge; On-site; NZD 90,000 - 130,000; Full time

Job summary

Great People Recruitment in Cambridge, NZ is seeking an highly organized Operations & Client Experience Manager to be the operational backbone of a growing business. You'll connect clients, trades and systems to keep everything running smoothly.

This full-time role, Monday to Friday, involves overseeing day-to-day operations, coordinating across construction stages, managing HubSpot and reporting insights, and helping the Directors turn priorities into action.

Qualifications

• Significant operations, senior administration or client coordination experience.
• Strong organisational and time-management skills.
• Experience coordinating across multiple stakeholders.
• Excellent written and verbal communication with CRM proficiency.

Responsibilities

• Welcome clients and partners and create a strong first impression.
• Ensure office, design hub and showhome reflect quality and professionalism.
• Keep clients informed through their building journey with clear communication.
• Coordinate activities across pre-construction, construction and handover to maintain schedules.
• Maintain HubSpot with accurate client activity, commitments and next steps.
• Coordinate compliance, health & safety administration across projects.

Skills

Operations management

Organisational skills

CRM experience

Written communication

Independent decision-making

Initiative & accountability

Tools

HubSpot

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Great People Recruitment – Cambridge, North Island

Do you thrive on bringing people, systems and processes together to create exceptional experiences and outstanding results? Are you a proactive organiser who enjoys creating structure, building strong relationships and helping a business to operate at its very best?

Our client is seeking a highly organised and capable Operations & Client Experience Manager to be the operational backbone of their business. Working closely with the two Directors, you’ll help drive day-to-day operations, client coordination and business systems, helping support a business where priorities are clear, communication is proactive and things get done. This is a varied and rewarding opportunity for someone who enjoys creating structure and helping a busy, growing business to thrive.

About the Role

Our client has built a strong reputation for quality, professionalism and delivering an exceptional customer experience. You will sit at the heart of the business, connecting clients, trades, suppliers, team members and systems to ensure everything runs smoothly and everyone knows what happens next.

No two days are the same. In this role, you will:

• Welcome clients, visitors and industry partners and create an exceptional first impression.
• Ensure the office, design hub and showhome always reflect the quality, care and professionalism the business is known for.
• Keep clients informed and supported through their building journey, ensuring clear communication and a seamless experience.
• Coordinate activities across pre-construction, construction and handover, ensuring workflows, council documentation, projects, consents, handovers and key milestones move smoothly and on schedule.
• Keep HubSpot accurate and up to date, creating clear visibility of client activity, commitments and next steps.
• Coordinate compliance, health & safety administration and construction support across active projects.
• Bring people together through client events, team initiatives and community engagement activities.
• Support the Directors by turning priorities into action and keeping momentum across the business.
• Identify smarter ways of working and continuously improve systems, processes and client experiences as the business grows.

What You'll Bring

We're looking for someone who takes initiative, is highly organised and can confidently juggle multiple priorities while maintaining exceptional attention to detail, a positive outlook and a welcoming approach.

You’ll ideally have:

• Significant operations, senior administration, business support or client coordination experience.
• Strong organisational and time management skills.
• Experience working across multiple stakeholders and competing priorities.
• Excellent written and verbal communication skills.
• Confidence using CRM systems and business software.
• The ability to work independently and make sound decisions.
• High levels of initiative and accountability.

  Experience in residential construction, property development, professional services, or deadline-driven, project-based environments will be highly regarded. This role is full-time, Monday to Friday, with occasional weekend showhome cover required as part of a shared roster.

  This advertisement will close on Sunday 13th September 2026. Only applicants with the legal right to live and work in NZ will be considered for this position.

  Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.