Operational Support Officer

NZ Qualifications Authority; Wellington; On-site; NZD 61,000 - 67,000; Full time

Benefits offered by this job

Public sector exposure

Professional development opportunities

Flexible working environment

Meaningful work in education system

Job summary

New Zealand Qualifications Authority seeks an Operational Support Officer to provide high-quality operational and administrative support for efficient service delivery. You will work with stakeholders, maintain records, coordinate workflows and contribute to improvements.

The role requires organisational and communication skills, the ability to manage multiple tasks, and accuracy. NZQA offers flexible, supportive work, development opportunities, and a values-driven environment.

Qualifications

• Some administration, operational support, or customer service experience.
• Strong organisational and time-management skills with accuracy.
• Proficient in Microsoft Office applications including Word, Excel, Outlook and Teams.

Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases and documentation.
• Respond to internal and external enquiries in a timely and professional manner.
• Prepare reports, correspondence and business documents.
• Support data collection, monitoring and reporting activities.
• Coordinate meetings, travel arrangements and team administration.
• Assist with process reviews and continuous improvement initiatives.
• Ensure compliance with organisational policies and quality standards.
• Build and maintain effective working relationships with stakeholders.

Skills

Organisational skills

Time-management

Multitasking

Communication skills

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

Operational Support Officer

Operational Support Officerx 1 Permanent | Full Timex 1 Fixed Term | Full Time (approx. for 10 months)Salary Range: $61,386 - $67,095 per annum (depending on skills and experience)Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role

We are looking for a motivated and organised Operational Support Officer to join our team. This role is responsible for providing high-quality operational and administrative support to ensure the efficient delivery of services and business operations.As an Operational Support Officer, you will work closely with stakeholders across the organisation, support business processes, maintain accurate records, coordinate workflow activities, and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases, and documentation.
• Respond to internal and external enquiries in a timely and professional manner.
• Prepare reports, correspondence, and business documents.
• Support data collection, monitoring, and reporting activities.
• Coordinate meetings, travel arrangements, and team administration.
• Assist with process reviews and continuous improvement initiatives.
• Ensure compliance with organisational policies, procedures, and quality standards.
• Build and maintain effective working relationships with stakeholders.

About You

We'd love to hear from you if you are an early-career professional looking to establish a career in the public sector. To be successful in this role, you will have:

• Some experience in administration, operational support, customer service, or a similar role.
• Strong organisational and time-management skills.
• Experience managing multiple tasks and competing priorities.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
• The ability to manage competing priorities and meet deadlines.
• A proactive and collaborative approach to work.

Ngā Painga o NZQA | Why Choose NZQA?

Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance, and qualifications. We are passionate about ensuring learners' achievements are recognised, enabling people to fully participate in employment, society, and their communities.NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Māori and Pacific staff, including active networks that help guide and strengthen our strategic direction.To learn more about our employee benefits, visit NZQA Staff Benefits.

What We Offer

• Exposure to a wide range of public sector operations.
• Opportunities for professional development and career growth.
• Flexible and supportive working environment.
• Meaningful work that contributes to the success of New Zealand's education system.
• A positive team culture focused on collaboration, innovation, and continuous improvement.

You must have the right to live and work in Aotearoa New Zealand to apply for this role.

NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.