Public Sector Operations & Admin Specialist

NZ Qualifications Authority; Wellington; Hybrid; NZD 61,000 - 67,000; Full time

Benefits offered by this job

Public sector exposure

Professional development opportunities

Flexible working environment

Meaningful work in education system

Job summary

New Zealand Qualifications Authority seeks an Operational Support Officer to provide high-quality operational and administrative support for efficient service delivery. You will work with stakeholders, maintain records, coordinate workflows and contribute to improvements.

The role requires organisational and communication skills, the ability to manage multiple tasks, and accuracy. NZQA offers flexible, supportive work, development opportunities, and a values-driven environment.

Qualifications

• Some administration, operational support, or customer service experience.
• Strong organisational and time-management skills with accuracy.
• Proficient in Microsoft Office applications including Word, Excel, Outlook and Teams.

Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases and documentation.
• Respond to internal and external enquiries in a timely and professional manner.
• Prepare reports, correspondence and business documents.
• Support data collection, monitoring and reporting activities.
• Coordinate meetings, travel arrangements and team administration.
• Assist with process reviews and continuous improvement initiatives.
• Ensure compliance with organisational policies and quality standards.
• Build and maintain effective working relationships with stakeholders.

Skills

Organisational skills

Time-management

Multitasking

Communication skills

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

New Zealand Qualifications Authority seeks an Operational Support Officer to provide high-quality operational and administrative support for efficient service delivery. You will work with stakeholders, maintain records, coordinate workflows and contribute to improvements.

The role requires organisational and communication skills, the ability to manage multiple tasks, and accuracy. NZQA offers flexible, supportive work, development opportunities, and a values-driven environment.