Operational Support Officer

CGR Services; Wellington; On-site; NZD 61,000 - 67,000; Full time

Benefits offered by this job

Flexible work

Career development

Staff benefits

Job summary

NZQA is seeking an Operational Support Officer in Wellington to provide high-quality administrative and operational support for efficient service delivery. You will work closely with stakeholders, coordinate workflows, maintain records, and contribute to continuous improvement initiatives.

The role emphasizes accuracy, proactive communication, and the ability to manage multiple priorities in a public sector environment. Flexible and supportive working arrangements may be available.

Qualifications

• Experience in administration or operational support.
• Strong written and verbal communication.
• High level of accuracy and attention to detail.

Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases, and documentation.
• Respond to internal and external enquiries professionally.
• Prepare reports, correspondence, and business documents.
• Support data collection, monitoring, and reporting activities.

Skills

Organisational skills

Time management

Communication skills

Prioritisation

Collaborative approach

Tools

Microsoft Office

Job description

Operational Support Officer x 1 Permanent | Full Time x 1 Fixed Term | Full Time (approx. for 10 months) Salary Range: $61,386 – $67,095 per annum (depending on skills and experience) Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa. May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

Mō te tūranga | About the role

We are looking for a motivated and organised Operational Support Officer to join our team. This role is responsible for providing high-quality operational and administrative support to ensure the efficient delivery of services and business operations. As an Operational Support Officer, you will work closely with stakeholders across the organisation, support business processes, maintain accurate records, coordinate workflow activities, and contribute to continuous improvement initiatives.

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases, and documentation.
• Respond to internal and external enquiries in a timely and professional manner.
• Prepare reports, correspondence, and business documents.
• Support data collection, monitoring, and reporting activities.
• Coordinate meetings, travel arrangements, and team administration.
• Assist with process reviews and continuous improvement initiatives.
• Ensure compliance with organisational policies, procedures, and quality standards.
• Build and maintain effective working relationships with stakeholders.

About You

We'd love to hear from you if you are an early-career professional looking to establish a career in the public sector. To be successful in this role, you will have:

• Some experience in administration, operational support, customer service, or a similar role.
• Strong organisational and time-management skills.
• Experience managing multiple tasks and competing priorities.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
• The ability to manage competing priorities and meet deadlines.
• A proactive and collaborative approach to work.

Ngā Painga o NZQA | Why Choose NZQA?

Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance, and qualifications. We are passionate about ensuring learners' achievements are recognised, enabling people to fully participate in employment, society, and their communities. NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Māori and Pacific staff, including active networks that help guide and strengthen our strategic direction. To learn more about our employee benefits, visit NZQA Staff Benefits.

What We Offer

• Exposure to a wide range of public sector operations.
• Opportunities for professional development and career growth.
• Flexible and supportive working environment.
• Meaningful work that contributes to the success of New Zealand's education system.
• A positive team culture focused on collaboration, innovation, and continuous improvement.