Operational Support & Process Coordinator

New Zealand Qualifications Authority; Wellington; On-site; NZD 61,000 - 67,000; Full time

Benefits offered by this job

Public sector exposure

Professional development

Flexible environment

Meaningful work

Collaborative culture

Job summary

New Zealand Qualifications Authority in Wellington seeks an organized Operational Support Officer to provide high-quality administrative and operational support ensuring efficient delivery of services and business operations. You will work with stakeholders across NZQA to coordinate workflow, maintain records, and contribute to continuous improvement.

The role offers a fixed-term, full-time arrangement for around 10 months with a salary range of NZD 61,386 to NZD 67,095 per year.

Qualifications

• Some experience in administration or operational support.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases, and documentation.
• Respond to internal and external enquiries promptly.
• Prepare reports and business documents.
• Support data collection, monitoring, and reporting activities.
• Coordinate meetings and travel arrangements.
• Assist with process reviews and continuous improvement.
• Ensure compliance with organisational policies, procedures, and quality standards.
• Build effective relationships with stakeholders.

Skills

Organisational skills

Time management

Communication skills

MS Office

Attention to detail

Analytical abilities

Proactive

Collaborative approach

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

New Zealand Qualifications Authority in Wellington seeks an organized Operational Support Officer to provide high-quality administrative and operational support ensuring efficient delivery of services and business operations. You will work with stakeholders across NZQA to coordinate workflow, maintain records, and contribute to continuous improvement.

The role offers a fixed-term, full-time arrangement for around 10 months with a salary range of NZD 61,386 to NZD 67,095 per year.