Support Officer

Ministry of Business, Innovation and Employment; Auckland; On-site; NZD 55,000 - 66,000; Full time

Benefits offered by this job

KiwiSaver

Wellness benefit

Flexible start times

Job summary

MBIE is seeking a proactive Support Officer to join a busy Privacy team in Manukau. You will apply strong administrative and client service skills, handling data entry, information requests, and stakeholder communications to support our personnel and communities in Aotearoa.

You will backfill our Support Officer team, work across internal stakeholders, and contribute to continuous improvements while delivering reliable, timely service in a fast-paced government environment.

Qualifications

• Strong administrative and client service abilities.
• Able to manage data entry tasks accurately and efficiently.
• Excellent time management and organisational skills.

Responsibilities

• Perform data entry and lodge information requests.
• Communicate with stakeholders to provide updates and respond to inquiries.
• Support Privacy Officers with administrative tasks and operational support.
• Help deliver positive outcomes for MBIE and communities.

Skills

Customer service

Data entry

Time management

MS Office

Communication

Teamwork

Tools

MS Office

Job description

Discover a career with purpose at MBIE

• Be part of a collegial, innovative, and forward-thinking team
• Are you a pro-active individual who thrives on being busy and enjoys being part of a hard-working and diverse office environment?
• Permanent, full-time position | based in Manukau.
• Salary ranges: $55,624 - $65,829 + KiwiSaver & Wellness benefit

About the Role - Tēnei tūranga:

We are looking to backfill our Support Officer team! Are you looking for a new and exciting challenge? Be part of a fast paced and dynamic team.

We are seeking exceptional Support Officers to join our amazing team. As a Support Officer, you will apply your strong administrative and client service abilities. You will use the information available to you and collaborate with a variety of internal stakeholders to deliver a positive influence and benefit our people and communities in Aotearoa.

As a Support Officer, you will support our Privacy Officers with administrative and operational support services in accordance with organisational needs. Your day will consist of a variety of tasks such as data entry, lodging requests for information, communicating with our stakeholders, and answering general queries.

We'd love to hear from self-starters who want to be the best and deliver the best outcomes for New Zealand.

In return we offer:

• Ongoing professional development & learning
• Regular performance reviews
• Flexible working arrangements to support work life balance. Talk to us about what will work for you and us.
• Flexible start times: The office opens at 6am and closes at 6pm. You can arrive any time before 9:30am, work your hours and go home for the day.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills And Experience Required

• Customer focussed and oriented
• Have an ability to work effectively in a team environment and to prioritise work to achieve team and branch outcomes.
• Effective data entry skills
• An ability to learn and navigate new technology
• Excellent time management and organisational skills
• Good communication skills
• Willingness to make a positive difference and continuous process improvements.
• Comfortable with the use of technology especially within the MS Office applications
• A strong moral compass and be known to act with integrity in all day-to-day activities.

For your application to be considered all applicants MUST be a New Zealand Citizen or hold a New Zealand Permanent resident visa.

About MBIE - Ētahi kōrero mō MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Applications close on Sunday, 13 September 2026