Operational Support Officer

New Zealand Qualifications Authority; Wellington; On-site; NZD 61,000 - 67,000; Full time

Benefits offered by this job

Public sector exposure

Professional development

Flexible environment

Meaningful work

Collaborative culture

Job summary

New Zealand Qualifications Authority in Wellington seeks an organized Operational Support Officer to provide high-quality administrative and operational support ensuring efficient delivery of services and business operations. You will work with stakeholders across NZQA to coordinate workflow, maintain records, and contribute to continuous improvement.

The role offers a fixed-term, full-time arrangement for around 10 months with a salary range of NZD 61,386 to NZD 67,095 per year.

Qualifications

• Some experience in administration or operational support.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases, and documentation.
• Respond to internal and external enquiries promptly.
• Prepare reports and business documents.
• Support data collection, monitoring, and reporting activities.
• Coordinate meetings and travel arrangements.
• Assist with process reviews and continuous improvement.
• Ensure compliance with organisational policies, procedures, and quality standards.
• Build effective relationships with stakeholders.

Skills

Organisational skills

Time management

Communication skills

MS Office

Attention to detail

Analytical abilities

Proactive

Collaborative approach

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

New Zealand Qualifications Authority – Wellington, North Island

x 1 Fixed Term | Full Time (approx. for 10 months)

Salary Range: $61,386 – $67,095 per annum (depending on skills and experience)

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

Mō te tūranga | About the role

We are looking for a motivated and organised Operational Support Officer to join our team. This role is responsible for providing high-quality operational and administrative support to ensure the efficient delivery of services and business operations.

As an Operational Support Officer, you will work closely with stakeholders across the organisation, support business processes, maintain accurate records, coordinate workflow activities, and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide administrative and operational support across the organisation.
• Coordinate and monitor operational processes and activities.
• Maintain accurate records, databases, and documentation.
• Respond to internal and external enquiries in a timely and professional manner.
• Prepare reports, correspondence, and business documents.
• Support data collection, monitoring, and reporting activities.
• Coordinate meetings, travel arrangements, and team administration.
• Assist with process reviews and continuous improvement initiatives.
• Ensure compliance with organisational policies, procedures, and quality standards.
• Build and maintain effective working relationships with stakeholders.

About You

We'd love to hear from you if you are an early-career professional looking to establish a career in the public sector. To be successful in this role, you will have:

• Some experience in administration, operational support, customer service, or a similar role.
• Strong organisational and time-management skills.
• Experience managing multiple tasks and competing priorities.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
• The ability to manage competing priorities and meet deadlines.
• A proactive and collaborative approach to work.

Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance, and qualifications. We are passionate about ensuring learners' achievements are recognised, enabling people to fully participate in employment, society, and their communities.

NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Māori and Pacific staff, including active networks that help guide and strengthen our strategic direction.

To learn more about our employee benefits, visit NZQA Staff Benefits.

What We Offer

• Exposure to a wide range of public sector operations.
• Opportunities for professional development and career growth.
• Flexible and supportive working environment.
• Meaningful work that contributes to the success of New Zealand's education system.
• A positive team culture focused on collaboration, innovation, and continuous improvement.

If you would like to discuss the role further, please contact Anita Pandit on ************@nzqa.govt.nz

You must have the right to live and work in Aotearoa New Zealand to apply for this role.

NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.