Onsite Maintenance Support Coordinator

PAE Inc Group; New Zealand; On-site; NZD 50,000 - 60,000; Full time

Job summary

PAE is seeking a proactive Support Centre Administrator to join our Lower Hutt team, supporting maintenance services and coordinating service requests. This onsite role requires clear communication and precise administration to keep stakeholders informed and processes flowing.

Work is Monday to Friday, 8:30am–5:00pm (40 hours). Appointment is conditional on satisfactory pre-employment checks including credit, Ministry of Justice, and medical/drug tests.

Qualifications

• 3+ years in an administration role and 1–2 years in customer service.
• Strong planning, scheduling, and organisational skills.
• Excellent attention to detail and ability to manage competing priorities.

Responsibilities

• Administering reactive maintenance workflows from receipt to close-out.
• Scheduling service requests and coordinating with subcontractors and internal teams.
• Communicating job updates clearly and professionally to operations and support staff.
• Ensuring documentation and billing information is accurate and up to date.
• Responding to incoming requests via phone, email, and online channels.
• Supporting Health & Safety and Quality system requirements.
• Assisting with reporting, document control, and general support across the contract.

Skills

Planning & organisation

Communication

Attention to detail

Customer service

Team collaboration

Tools

MS Office

Job description

PAE is seeking a proactive Support Centre Administrator to join our Lower Hutt team, supporting maintenance services and coordinating service requests. This onsite role requires clear communication and precise administration to keep stakeholders informed and processes flowing.

Work is Monday to Friday, 8:30am–5:00pm (40 hours). Appointment is conditional on satisfactory pre-employment checks including credit, Ministry of Justice, and medical/drug tests.