Casual Service Desk Administrator

PAE Inc Group; Waiouru; On-site; NZD 33,000 - 39,000; Part time

Job summary

PAE Inc Group – Waiouru Military Camp, North Island, is seeking reliable Casual Service Desk Operators who enjoy a varied day, thrive in a customer-facing environment, and can confidently balance administration, security monitoring, and operational support responsibilities.

As the first point of contact for visitors, staff, contractors and military personnel, you will provide excellent service while supporting camp services through efficient administration, facility coordination, and health and

Qualifications

• Experience in administration, reception, or service desk environments is preferred.
• Ability to work a rotating roster including night shifts.
• Strong written and verbal communication skills.
• Proficiency with Outlook, Word and Excel.
• Confidentiality and professionalism essential.
• Health and safety awareness.
• Proactive, adaptable and customer-focused approach.

Responsibilities

• Greet visitors and provide professional customer service at the Service Centre.
• Answer telephone, email, and face-to-face enquiries.
• Monitor and respond to the Intruder Alarm System.
• Issue and receive keys for camp facilities and accommodation.
• Coordinate bookings for the Service Centre Conference Room.
• Assist with opening and securing restricted facilities.
• Process incident reports and maintain records.
• Assist with monthly reports and data collation.
• Process invoices and accounting administration tasks.
• Manage purchasing of stationery, uniforms, and consumables.
• Maintain filing, archiving, and site records.
• Assist with staff travel bookings and general administrative support.
• Support health and safety reporting, meetings, and compliance activities.

Skills

Customer service

Administration

Reception

Microsoft Office

Communication

Tools

Microsoft Office Suite

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

PAE Inc Group - Waiouru Military Camp, North Island

For more than 30 years, PAE has proudly partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical Defence environments operating safely and efficiently. As a proudly iwi-owned organisation, we are committed to building strong relationships founded on respect, integrity, and manaakitanga.

We are seeking reliable and customer-focused Casual Service Desk Operators to join our team at Waiouru Military Camp

This role is ideal for someone who enjoys a varied workday, thrives in a customer-facing environment, and can confidently balance administration, security monitoring, and operational support responsibilities.

About the Role

For more than 30 years, PAE has proudly partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical Defence environments operating safely and efficiently. As a proudly iwi-owned organisation, we are committed to building strong relationships founded on respect, integrity, and manaakitanga.

We are seeking reliable and customer-focused Casual Service Desk Operators to join our team at Waiouru Military Camp

This role is ideal for someone who enjoys a varied workday, thrives in a customer-facing environment, and can confidently balance administration, security monitoring, and operational support responsibilities.

About the Role

As a Service Desk Operator, you will be the first point of contact for visitors, staff, contractors, and military personnel accessing the Service Centre. You will provide excellent customer service while supporting the smooth operation of camp services through effective administration, facility coordination, and health and safety support.

This position requires flexibility to work across a rotating shift roster, including day, afternoon, and night shifts:

• 5:30am - 1:30pm
• 1:30pm - 9:30pm
• 9:30pm - 5:30am

Key Responsibilities

• Greet visitors and provide professional customer service at the Service Centre.
• Answer telephone, email, and face-to-face enquiries.
• Monitor and respond to the Intruder Alarm System
• Issue and receive keys for camp facilities and accommodation.
• Coordinate bookings for the Service Centre Conference Room.
• Assist with opening and securing restricted facilities during working hours.
• Process incident reports and maintain accurate records.
• Assist with the preparation of monthly reports and data collation.
• Process invoices, credit notes, and other accounting administration tasks.
• Manage purchasing of stationery, uniforms, and consumables.
• Maintain filing, archiving, and site records.
• Assist with staff travel bookings and general administrative support.
• Support health and safety reporting, meetings, and compliance activities.

What You'll Bring

• Previous experience in administration, reception, customer service, or a service desk environment.
• Ability to work a rotating roster, including overnight shifts.
• Strong written and verbal communication skills.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent organisation skills and attention to detail.
• Ability to maintain confidentiality and professionalism.
• A proactive, adaptable, and customer-focused approach.
• Understanding of health and safety practices and procedures.
• Ability to work independently while contributing positively to a team environment.

Why Join PAE?

• Support an important partnership with the New Zealand Defence Force.
• Work in a unique and dynamic environment.
• Join a supportive team that values safety, service, and continuous improvement.
• Gain experience across administration, customer service, facilities coordination, and health and safety support.
• Be part of a proudly iwi-owned organisation committed to making a positive impact in the communities we serve.

About You

You are a professional and approachable individual who enjoys helping people and delivering excellent customer service. You can remain calm under pressure, manage multiple priorities, and take pride in maintaining high standards of accuracy, confidentiality, and operational support. Whether working independently or as part of a team, you bring a positive attitude and a willingness to go the extra mile.