Casual Service Desk Administrator

Aotearoa New Zealand Association of Social Workers; Waiouru; On-site; NZD 30,000 - 43,000; Part time

Job summary

PAE is hiring Casual Service Desk Operators to join the team at Waiouru Military Camp. You will be the first point of contact for visitors, staff, contractors, and military personnel, delivering excellent customer service while supporting administration, security monitoring, and operational tasks.

The role requires flexibility to rotate across day, afternoon, and night shifts, with responsibilities spanning bookings, incident reporting, health and safety support, and general administrative

Qualifications

• Experience in administration, reception, customer service, or a service desk environment.
• Strong written and verbal communication skills.
• Ability to work across rotating shifts, including overnights.

Responsibilities

• Greet visitors and provide professional service at the Service Centre.
• Answer telephone, email, and face-to-face inquiries.
• Monitor and respond to the Intruder Alarm System.
• Issue and receive keys for facilities and accommodation.
• Coordinate bookings for the Service Centre Conference Room.
• Process incident reports and maintain records.

Skills

Administration

Reception

Customer service

Service desk

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

For more than 30 years, PAE has proudly partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical Defence environments operating safely and efficiently. As a proudly iwi-owned organisation, we are committed to building strong relationships founded on respect, integrity, and manaakitanga.

We are seeking reliable and customer-focused Casual Service Desk Operators to join our team at Waiouru Military Camp

This role is ideal for someone who enjoys a varied workday, thrives in a customer-facing environment, and can confidently balance administration, security monitoring, and operational support responsibilities.

For more than 30 years, PAE has proudly partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical Defence environments operating safely and efficiently. As a proudly iwi-owned organisation, we are committed to building strong relationships founded on respect, integrity, and manaakitanga.
We are seeking reliable and customer-focused Casual Service Desk Operators to join our team at Waiouru Military Camp
This role is ideal for someone who enjoys a varied workday, thrives in a customer-facing environment, and can confidently balance administration, security monitoring, and operational support responsibilities.
About the Role As a Service Desk Operator, you will be the first point of contact for visitors, staff, contractors, and military personnel accessing the Service Centre. You will provide excellent customer service while supporting the smooth operation of camp services through effective administration, facility coordination, and health and safety support.
This position requires flexibility to work across a rotating shift roster, including day, afternoon, and night shifts:

• 5:30am – 1:30pm
• 1:30pm – 9:30pm
• 9:30pm – 5:30am

Key Responsibilities

• Greet visitors and provide professional customer service at the Service Centre.
• Answer telephone, email, and face-to-face enquiries.
• Monitor and respond to the Intruder Alarm System
• Issue and receive keys for camp facilities and accommodation.
• Coordinate bookings for the Service Centre Conference Room.
• Assist with opening and securing restricted facilities during working hours.
• Process incident reports and maintain accurate records.
• Assist with the preparation of monthly reports and data collation.
• Process invoices, credit notes, and other accounting administration tasks.
• Manage purchasing of stationery, uniforms, and consumables.
• Maintain filing, archiving, and site records.
• Assist with staff travel bookings and general administrative support.
• Support health and safety reporting, meetings, and compliance activities.

What You'll Bring

• Previous experience in administration, reception, customer service, or a service desk environment.
• Ability to work a rotating roster, including overnight shifts.
• Strong written and verbal communication skills.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent organisation skills and attention to detail.
• Ability to maintain confidentiality and professionalism.
• A proactive, adaptable, and customer-focused approach.
• Understanding of health and safety practices and procedures.
• Ability to work independently while contributing positively to a team environment.

Why Join PAE?

• Support an important partnership with the New Zealand Defence Force.
• Work in a unique and dynamic environment.
• Join a supportive team that values safety, service, and continuous improvement.
• Gain experience across administration, customer service, facilities coordination, and health and safety support.
• Be part of a proudly iwi-owned organisation committed to making a positive impact in the communities we serve.

About You You are a professional and approachable individual who enjoys helping people and delivering excellent customer service. You can remain calm under pressure, manage multiple priorities, and take pride in maintaining high standards of accuracy, confidentiality, and operational support. Whether working independently or as part of a team, you bring a positive attitude and a willingness to go the extra mile.
If you're looking for flexible casual work in a unique Defence environment, we'd love to hear from you.