Onsite IT Support Analyst – Production & Office

Alliance Group Limited; Nelson; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance subsidies for you and

One week's additional annual leave

Job summary

Alliance Group in Nelson is seeking an IT Support Analyst to be the first point of contact for technology issues. You will provide hands-on support across office and production teams, log and resolve incidents, and keep on-site systems running smoothly.

You will collaborate with the Technology team in Christchurch while maintaining autonomy on site. The role requires 1+ years in IT support, strong knowledge of M365, OS, and common business apps, and a proactive customer-service mindset.

Qualifications

• 1+ years' experience in an IT support, service desk, or technical support environment.
• Strong understanding of operating systems, M365, and common business applications.
• Experience with device builds, deployments, imaging, and basic networking.
• Confident troubleshooting a range of hardware and software issues.
• Good awareness of security principles and cyber best practice.
• Self-motivated with the ability to prioritise tasks effectively.
• Strong customer service focus and team-oriented mindset.
• Excellent communication skills, able to explain technical info clearly.
• Positive, can-do attitude with a willingness to learn.

Responsibilities

• Act as the first point of contact for IT incidents and service requests via phone, email, and in-person queries.
• Log, prioritise, and manage tickets through the IT service management system.
• Provide 1st and 2nd level support for hardware, software, network, and access issues.
• Build, configure, and deploy laptops, desktops, and mobile devices.
• Troubleshoot and resolve technology faults, escalating when required.
• Support on-site equipment such as scanners, printers, handhelds, and production floor devices.
• Manage user accounts, permissions, and access in line with company policies.
• Maintain asset records, perform hardware audits, and assist with patching and updates.
• Work with Infrastructure and Application teams to elevate issues and support project rollout.
• Build strong relationships across the site and communicate technical information clearly to non-technical users.

Skills

IT support

M365

Device builds

Cyber security basics

Customer service

Communication

Tools

ITSM system

Job description

Alliance Group in Nelson is seeking an IT Support Analyst to be the first point of contact for technology issues. You will provide hands-on support across office and production teams, log and resolve incidents, and keep on-site systems running smoothly.

You will collaborate with the Technology team in Christchurch while maintaining autonomy on site. The role requires 1+ years in IT support, strong knowledge of M365, OS, and common business apps, and a proactive customer-service mindset.