IT Support Analyst - Nelson

Alliance Group Limited; Nelson; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance subsidies for you and

One week's additional annual leave

Job summary

Alliance Group in Nelson is seeking an IT Support Analyst to be the first point of contact for technology issues. You will provide hands-on support across office and production teams, log and resolve incidents, and keep on-site systems running smoothly.

You will collaborate with the Technology team in Christchurch while maintaining autonomy on site. The role requires 1+ years in IT support, strong knowledge of M365, OS, and common business apps, and a proactive customer-service mindset.

Qualifications

• 1+ years' experience in an IT support, service desk, or technical support environment.
• Strong understanding of operating systems, M365, and common business applications.
• Experience with device builds, deployments, imaging, and basic networking.
• Confident troubleshooting a range of hardware and software issues.
• Good awareness of security principles and cyber best practice.
• Self-motivated with the ability to prioritise tasks effectively.
• Strong customer service focus and team-oriented mindset.
• Excellent communication skills, able to explain technical info clearly.
• Positive, can-do attitude with a willingness to learn.

Responsibilities

• Act as the first point of contact for IT incidents and service requests via phone, email, and in-person queries.
• Log, prioritise, and manage tickets through the IT service management system.
• Provide 1st and 2nd level support for hardware, software, network, and access issues.
• Build, configure, and deploy laptops, desktops, and mobile devices.
• Troubleshoot and resolve technology faults, escalating when required.
• Support on-site equipment such as scanners, printers, handhelds, and production floor devices.
• Manage user accounts, permissions, and access in line with company policies.
• Maintain asset records, perform hardware audits, and assist with patching and updates.
• Work with Infrastructure and Application teams to elevate issues and support project rollout.
• Build strong relationships across the site and communicate technical information clearly to non-technical users.

Skills

IT support

M365

Device builds

Cyber security basics

Customer service

Communication

Tools

ITSM system

Job description

The Role

Based at our Nelson Processing Plant, this is more than a traditional IT support role. As an IT Support Analyst, you'll be the first point of contact for technology issues, providing hands‑on support, resolving incidents, and keeping our on‑site systems running smoothly. You'll support both office and production teams, working across a broad range of technologies while making a visible impact on day‑to‑day operations. You'll work closely with the wider Technology team in Christchurch while maintaining autonomy day‑to‑day on site.

• Act as the first point of contact for IT incidents and service requests via phone, email, and in‑person queries.
• Log, prioritise, and manage tickets through the IT service management system.
• Provide 1st and 2nd level support for hardware, software, network, and access issues.
• Build, configure, and deploy laptops, desktops, and mobile devices.
• Troubleshoot and resolve technology faults, escalating when required.
• Support on‑site equipment such as scanners, printers, handhelds, and production floor devices.
• Manage user accounts, permissions, and access in line with company policies.
• Maintain asset records, perform hardware audits, and assist with patching and updates.
• Work with Infrastructure and Application teams to elevate issues and support project rollout.
• Build strong relationships across the site and communicate technical information clearly to non‑technical users.

About You

You’ll bring practical IT skills, a customer‑focused mindset, and a proactive approach to supporting users and resolving technical issues.

• 1+ years' experience in an IT support, service desk, or technical support environment.
• Strong understanding of operating systems, M365, and common business applications
• Experience with device builds, deployments, imaging, and basic networking
• Confident troubleshooting a range of hardware and software issues
• Good awareness of security principles and cyber best practice
• Self ‑ motivated with the ability to prioritise tasks effectively
• Strong customer service focus and team ‑ oriented mindset
• Excellent communication skills, able to explain technical info clearly
• Positive, can ‑ do attitude with a willingness to learn

Please note that we are only considering candidates who are currently eligible to work in New Zealand.

About Us

At Alliance Group, we’re more than a global supplier of exceptional grass‑fed lamb, beef, and venison. We’re a purpose‑driven business committed to driving prosperity for our farming families and creating thriving environments for our people. With sites across the North and South Islands, we’re focused on performance improvement, innovation, and reducing our environmental impact.

What We Offer

• A hands ‑ on role where you’ll make a real impact on day ‑ to ‑ day operations at a key manufacturing site
• Autonomy on site while being supported by a wider Technology team
• Opportunities to grow your skills across hardware, software, networking, and cyber best ‑ practice
• Exposure to a broad range of technologies and real ‑ world problem solving
• Involvement in wider IT initiatives, projects, and continuous improvement
• One week's additional annual leave
• Health insurance subsidies for you and your family

Alliance Group is committed to creating a workplace where everyone is treated with fairness, dignity and respect. We believe that a diverse workforce strengthens our business and the communities we serve, and we welcome applications from people of all backgrounds, experiences and abilities.

We recruit, develop and promote people based on their skills, experience, qualifications and potential. We are committed to providing an inclusive, safe and respectful workplace where everyone has the opportunity to succeed and feel valued.

If you require any adjustments or support during the recruitment process, please let us know. We are happy to work with you to ensure you can participate fully.

Applications close on 11 November 2026.