Desktop Support Analyst – Onsite IT Pro in Auckland

Stantec; Auckland; Vor Ort; NZD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Learning and Talent Development

Mentoring

Professional Memberships

Health Insurance

Income Protection Insurance

Life Insurance

Service Recognition Awards

Mental Health and Wellbeing programs

Employee Assistance Programs

Additional leave options

Zusammenfassung

Stantec in Auckland is seeking a motivated Desktop Support Analyst to join our IT Services NZ & Asia team. On-site Monday to Friday, you will support daily IT operations across desktops, servers, enterprise applications and mobile services, with occasional travel to other offices.

You will provide user-facing support, resolve tickets within SLAs, participate in IT projects, test software updates and maintain AV systems in NZ offices.

Qualifikationen

• Completed tertiary or industry qualifications in Information Technology (or equivalent).
• 3–5 years of IT experience in an IT environment and software management as a Desktop Analyst is required.
• Proficiency with Windows operating systems, imaging and hardware troubleshooting.
• Experience with Office 365 and ITIL Service Management best practices.
• Networking knowledge is desirable.

Aufgaben

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within agreed timeframes (SLAs).
• Manage queue activities with proactive maintenance of designated services.
• Test and deploy software updates and security patches to servers and workstations.
• Participate in IT projects as an operational resource and provide recommendations.
• Work outside standard hours when required and travel to other offices.

Kenntnisse

Windows 10/11

Imaging & desktop config

Office 365

ITIL Service Management

Networking

Ausbildung

Tertiary IT qualifications

Jobbeschreibung

Stantec in Auckland is seeking a motivated Desktop Support Analyst to join our IT Services NZ & Asia team. On-site Monday to Friday, you will support daily IT operations across desktops, servers, enterprise applications and mobile services, with occasional travel to other offices.

You will provide user-facing support, resolve tickets within SLAs, participate in IT projects, test software updates and maintain AV systems in NZ offices.