Desktop Support Analyst - It Ops (Christchurch)

Stantec; Christchurch; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Income Protection Insurance

Life Insurance

Mental Health & Wellbeing programs

Employee Assistance Programs

Learning & Talent Development

Job summary

Stantec is seeking a motivated Desktop Support Analyst to join the IT Services NZ & Asia team in Christchurch, NZ. The role involves on-site work Monday to Friday, supporting daily IT operations across desktop/mobile services and server applications, with occasional travel to other offices.

The ideal candidate has 3–5 years of IT experience as a Desktop Analyst, with strong skills in Windows, imaging, Office 365, ITIL, and networking, and is willing to work outside standard hours as required.

Qualifications

• 3–5 years of IT environment experience as a Desktop Analyst.
• Completed IT qualifications (tertiary or industry).
• Proficiency with Windows 10/11, imaging and desktop troubleshooting.

Responsibilities

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within agreed timeframe and manage queues.
• Test and deploy software updates and security patches to servers/workstations.

Skills

Desktop support

Windows troubleshooting

ITIL familiarity

Customer service

Time management

Education

Tertiary or industry IT qualifications

Tools

Office 365

Imaging tools

Networking basics

Job description

Desktop Support Analyst • ( M3 )

We have an exciting opportunity for a motivated and experienced Desktop Support Analyst to join our IT Services NZ & Asia team. You will work on site Monday to Friday in our Christchurch office and be responsible for supporting daily IT operations across server services, enterprise applications, desktop and mobile services. Travel will also be required to other offices at times.

Key accountabilities

• Provide user‑facing operational support for desktops and applications.
• Resolve tickets within agreed timeframe.
• Conduct Queue Management activities as well as proactive maintenance and administration of designated services.
• Test and deploy software updates and security patches to servers and workstations.
• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
• Work outside standard business hours as required and be able to travel across offices.
• Installation and maintenance of AV systems in NZ offices.

About you

You will have completed Tertiary or industry qualifications in Information Technology (or equivalent), with some 3‑5 years of experience of working in an IT environment and software management as a Desktop Analyst (required) as well as:

• Microsoft operating systems (Windows 10,11)
• Imaging, configuring desktop and troubleshooting hardware issues
• Office 365
• ITIL Service Management best practices
• Networking

What we offer

• Learning and Talent Development programs.
• Mentoring for your own development.
• Professional Memberships.
• Health Insurance | Income Protection Insurance | Life Insurance.
• Service Recognition Awards.
• Mental Health and Wellbeing programs and support.
• Employee Assistance Programs.
• Options to purchase additional leave.

About us

The Stantec community unites approximately 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life.

Application deadline: Friday 16th October 2026