Online Manager

Foodstuffs South Island Limited; Ashburton; On-site; NZD 65,000 - 90,000; Full time

Job summary

Foodstuffs South Island Limited is seeking an enthusiastic Online Manager to lead our growing Online Shopping team at New World Ashburton. You’ll guide day-to-day online operations, ensuring accurate picking, packing and delivery while driving team performance and customer experience.

You will lead the Online team, resolve customer queries professionally, achieve KPIs, manage rosters, monitor productivity, and collaborate with other store departments to deliver a seamless online offering.

Qualifications

• Proven leadership or supervisory experience in a fast-paced retail/online setting.
• Strong organisation and time management skills, with a customer service focus.
• Excellent communication and problem-solving abilities; capable of motivating a team.

Responsibilities

• Oversee day-to-day operation of the Online department and drive KPIs.
• Lead and support the Online team; ensure orders are picked, packed and delivered accurately.
• Resolve customer enquiries professionally and monitor department performance.
• Manage rosters, monitor productivity, maintain standards, and coordinate with other departments.
• Drive continuous improvement and ensure safe, efficient online operations.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Time management

Digital systems

Retail/online fulfilment

Driver's license

Tools

POS systems

Inventory software

Job description

We're looking for an enthusiastic and organised Online Manager to lead our growing Online Shopping team.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading a team, and is passionate about delivering an exceptional customer experience. As Online Manager, you'll be responsible for overseeing the day-to-day operation of our Online department, ensuring customer orders are picked, packed, and delivered accurately and efficiently while driving team performance and department results.

You'll lead and support our Online team, ensuring orders are completed accurately, customer enquiries are resolved professionally, and department KPIs are achieved. You'll manage rosters, monitor productivity, maintain operational standards, and work closely with other departments across the store to deliver a seamless online shopping experience for our customers. You'll also be responsible for driving continuous improvement and ensuring the department operates safely and efficiently

What We’re Looking For:

• Proven leadership or supervisory experience.
• Strong organisation and time management skills.
• A passion for customer service and delivering great results.
• The ability to prioritise and thrive in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Experience leading and motivating a team.
• Good computer skills and confidence learning new systems.
• Retail, supermarket, or online fulfilment experience would be an advantage.
• A full, clean New Zealand driver's licence, with the ability to complete customer deliveries when required.
• Flexibility to work additional hours when required

This is a fantastic opportunity to take ownership of a fast-growing department and make a real impact on the customer experience at New World Ashburton. You'll join a supportive and close-knit team, have the opportunity to develop your leadership skills, and play a key role in driving the success of our Online offering.

Candidates must have the legal right to work in New Zealand to be considered.