Online Manager

Foodstuffs North Island; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

New World Milford is seeking an Online Manager to lead our Online Shopping team and oversee daily operations of the department, ensuring orders are picked, packed, and delivered accurately and on time.

You will drive performance, maintain high standards, and help deliver an outstanding shopping experience for customers. A hands-on leader who supports and develops others is essential.

Qualifications

• Experience leading online shopping or department teams.
• Strong organisational and communication skills.
• Customer-focused with a hands-on leadership style.

Responsibilities

• Lead, motivate, and support the Online team daily.
• Coordinate the online order process from picking to delivery.
• Manage rosters, productivity, and department KPIs.
• Resolve customer enquiries and ensure a positive experience.
• Collaborate with other departments to ensure availability and efficiency.
• Maintain equipment, supplies, and standards.
• Assist with picking, packing and deliveries when required.
• Foster teamwork, accountability and continuous improvement.

Skills

Leadership

People development

Prioritisation

Job description

When everyone else sees a busy day, do you see a plan?

We're looking for an Online Manager to lead ourOnline Shopping team and oversee the day-to-day operation of the department.This is a hands-on role where you'll work closely with your team to ensurecustomer orders are picked, packed, and delivered accurately, efficiently, andon time.

You'll be responsible for driving team performance,maintaining high operational standards, and helping deliver an outstandingshopping experience for our customers.

What you'll be doing

• Leading,motivating, and supporting the Online team on a daily basis
• Coordinatingthe online order process from picking through to collection or delivery
• Managingrosters, productivity, department KPIs, and wage performance
• Resolvingcustomer enquiries and ensuring a positive customer experience
• Workingclosely with other departments to maintain product availability andefficient operations
• Maintainingdepartment equipment, supplies, and operational standards
• Assistingwith picking, packing, and customer deliveries when required
• Drivinga culture of teamwork, accountability, and continuous improvement

What we're looking for

You'll be someone who:

• Leadsby example and isn't afraid to roll up your sleeves
• Enjoyssupporting and developing others
• Canprioritise competing tasks in a fast-paced environment
• Hasstrong organisational and communication skills
• Takesownership and follows through
• Iscustomer-focused and committed to delivering excellent service
• Buildspositive relationships with both customers and colleagues

Ideally, you'll have

• Previousleadership or supervisory experience
• Previous Online Shopping, Online Department, or Personal Shopper experience
• Foodretail or grocery experience

New World Milford

When everyone else sees a busy day, do you see a plan?

We're looking for an Online Manager to lead ourOnline Shopping team and oversee the day-to-day operation of the department.This is a hands-on role where you'll work closely with your team to ensurecustomer orders are picked, packed, and delivered accurately, efficiently, andon time.

You'll be responsible for driving team performance,maintaining high operational standards, and helping deliver an outstandingshopping experience for our customers.

What you'll be doing

• Leading,motivating, and supporting the Online team on a daily basis
• Coordinatingthe online order process from picking through to collection or delivery
• Managingrosters, productivity, department KPIs, and wage performance
• Resolvingcustomer enquiries and ensuring a positive customer experience
• Workingclosely with other departments to maintain product availability andefficient operations
• Maintainingdepartment equipment, supplies, and operational standards
• Assistingwith picking, packing, and customer deliveries when required
• Drivinga culture of teamwork, accountability, and continuous improvement

What we're looking for

You'll be someone who:

• Leadsby example and isn't afraid to roll up your sleeves
• Enjoyssupporting and developing others
• Canprioritise competing tasks in a fast-paced environment
• Hasstrong organisational and communication skills
• Takesownership and follows through
• Iscustomer-focused and committed to delivering excellent service
• Buildspositive relationships with both customers and colleagues

Essential Requirements

• FullNew Zealand Driver Licence
• Physicalability to work in a retail environment

Ideally, you'll have

• Previousleadership or supervisory experience
• Previous Online Shopping, Online Department, or Personal Shopper experience
• Customerservice experience
• Goodcomputer skills
• Foodretail or grocery experience

Why join us?

This is an opportunity to take ownership of one of the key departments within the store and make a real impact on both the customer experience and the success of the team. You'll be part of a supportive team, work in a hands-on leadership role, and have the opportunity to influence how the department operates every day.

This is a full-time position and includes one weekend day as part of your regular roster.

If you're a practical leader who enjoys working with people, solving problems, and delivering results, we'd love to hear from you.

All applicants must have the legal right to work in New Zealand.

Position description Share

Closing Date: Only shortlisted applicants will be contacted.