Online Manager / Supervisor - PAK'nSAVE Blenheim

Foodstuffs South Island Limited; Blenheim; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Friendly team environment

Career growth opportunities

Ongoing training

Job summary

PAK’nSAVE Blenheim is seeking an organised Online Manager / Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department. You’ll oversee day-to-day online order processing, ensure accurate pick-up and top-tier service, and help shape a fast-paced, customer-focused environment.

The role offers two full-time rosters (early mornings) with 45 hours per week, and a supportive team culture focused on development and growth in online retail.

Qualifications

• Demonstrated team leadership with the ability to motivate and manage a team.
• Strong time management and multitasking capabilities in a fast-paced environment.
• Commitment to delivering high-quality customer service.
• Physically capable for manual tasks in a retail setting.
• Experience using SAP or similar systems is advantageous.

Responsibilities

• Lead, motivate, and support the Online team to deliver outstanding results.
• Oversee picking, packing, and processing of all online orders.
• Monitor KPIs, manage rosters and wages, and maintain high standards.
• Resolve customer enquiries and complaints with professionalism.
• Collaborate with store departments to keep product information accurate.
• Maintain a clean, safe, online department and equipment.
• Communicate effectively with customers, team members, and leadership.

Skills

Team leadership

Time management

Customer service

Physical fitness

SAP experience

Tools

SAP

Job description

Select how often (in days) to receive an alert:

Business Unit: PAK'nSAVE Blenheim

Job Type: Full time

Online Manager & Online Supervisor Opportunity - PAK’nSAVE Blenheim

Are you an organised, motivated leader with a passion for customer service and eCommerce? PAK’nSAVE Blenheim is looking for a dynamic Online Manager & Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department.

Tuesday to Saturday - Full-time (Early Mornings - 45 hours per week)

Sunday - Thursday - Full-time (Early Mornings - 45 hours per week)

About the Role

As our Online Manager / Supervisor, you'll be at the forefront of managing the day-to-day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service.

This role is perfect for someone who thrives in a fast-paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience.

Key Responsibilities

• Lead, motivate, and support the Online team to deliver outstanding results
• Oversee the picking, packing, and processing of all online orders
• Monitor KPIs, manage rosters and wages, and maintain high operational standards
• Resolve customer enquiries and complaints with professionalism and care
• Collaborate with store departments to keep product information and store mapping accurate
• Maintain a clean, safe, and well-equipped online department
• Communicate effectively with customers, team members, and store leadership

What We’re Looking For

• Strong team leadership skills
• Excellent time management and multitasking abilities
• High standard of customer service
• Physically fit and comfortable with manual tasks
• Experience using SAP systems (or similar)

Preferred:

• Previous experience in online retail or food/fresh food environment
• Confident with computers and reporting systems

What We Offer

• Competitive remuneration package
• Supportive and friendly team environment
• Career growth opportunities and ongoing training
• A workplace where your contributions truly make a difference

Additional Information

• Applicants must hold New Zealand Citizenship, Permanent Residency, or a valid Work Permit.