Online Fulfillment Leader

Foodstuffs South Island Limited; Ashburton; Presencial; NZD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Foodstuffs South Island Limited is seeking an enthusiastic Online Manager to lead our growing Online Shopping team at New World Ashburton. You’ll guide day-to-day online operations, ensuring accurate picking, packing and delivery while driving team performance and customer experience.

You will lead the Online team, resolve customer queries professionally, achieve KPIs, manage rosters, monitor productivity, and collaborate with other store departments to deliver a seamless online offering.

Formación

• Proven leadership or supervisory experience in a fast-paced retail/online setting.
• Strong organisation and time management skills, with a customer service focus.
• Excellent communication and problem-solving abilities; capable of motivating a team.

Responsabilidades

• Oversee day-to-day operation of the Online department and drive KPIs.
• Lead and support the Online team; ensure orders are picked, packed and delivered accurately.
• Resolve customer enquiries professionally and monitor department performance.
• Manage rosters, monitor productivity, maintain standards, and coordinate with other departments.
• Drive continuous improvement and ensure safe, efficient online operations.

Conocimientos

Leadership

Team management

Customer service

Communication

Problem solving

Time management

Digital systems

Retail/online fulfilment

Driver's license

Herramientas

POS systems

Inventory software

Descripción del empleo

Foodstuffs South Island Limited is seeking an enthusiastic Online Manager to lead our growing Online Shopping team at New World Ashburton. You’ll guide day-to-day online operations, ensuring accurate picking, packing and delivery while driving team performance and customer experience.

You will lead the Online team, resolve customer queries professionally, achieve KPIs, manage rosters, monitor productivity, and collaborate with other store departments to deliver a seamless online offering.