Online Fulfillment Manager

Foodstuffs NZ; Ashburton; On-site; NZD 65,000 - 90,000; Full time

Job summary

Foodstuffs NZ – New World Ashburton is seeking an enthusiastic Online Manager to lead our growing Online Shopping team and ensure a seamless customer experience. You will oversee day-to-day online operations, manage rosters, monitor KPIs, and collaborate with store colleagues to deliver accurate picking, packing and delivery while driving team performance.

You will lead the Online team, ensuring orders are completed efficiently, customer enquiries are resolved professionally, and department KPIs

Qualifications

• Proven leadership or supervisory experience.
• Strong organisation and time management skills.
• A passion for customer service and delivering great results.
• Ability to prioritise and thrive in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Experience leading and motivating a team.
• Good computer skills and confidence learning new systems.
• Retail, supermarket, or online fulfilment experience is advantageous.
• Full, clean New Zealand driver’s licence with the ability to deliver when required.
• Flexibility to work additional hours when required.

Responsibilities

• Oversee day-to-day operation of the Online department, ensuring orders are picked, packed and delivered accurately.
• Drive team performance, monitor KPIs and collaborate with store colleagues to deliver a seamless online shopping experience.
• Manage rosters, productivity, and department standards to ensure safe, efficient operations.
• Lead continuous improvement and deliver a seamless online shopping experience.

Skills

Leadership

Organisation

Customer service

Prioritisation

Communication

Team motivation

Computer skills

Retail fulfilment

NZ driver license

Flexibility

Job description

Foodstuffs NZ – New World Ashburton is seeking an enthusiastic Online Manager to lead our growing Online Shopping team and ensure a seamless customer experience. You will oversee day-to-day online operations, manage rosters, monitor KPIs, and collaborate with store colleagues to deliver accurate picking, packing and delivery while driving team performance.

You will lead the Online team, ensuring orders are completed efficiently, customer enquiries are resolved professionally, and department KPIs