Store Manager: Lead a High-Impact Customer Team

Petstock NZ Limited; Nelson; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Employee discounts

Foundation involvement

Workplace Banking access

Job summary

Petstock Nelson NZ is seeking a Store Manager to lead a passionate team, delivering world‑class customer service and driving store performance. You will be responsible for coaching and developing staff, maintaining stock integrity, and creating a fun, inclusive store culture that reflects our values and customer focus.

You will lead by example, ensuring safety practices and delivering outstanding experiences for customers and pets alike.

Qualifications

• Experience in a similar store leadership role.
• Proven ability to motivate and build a high‑performing team.
• Demonstrated commitment to delivering exceptional customer experiences.

Responsibilities

• Lead by example, mentoring and inspiring the team daily.
• Coach team to develop knowledge and skills.
• Provide an exceptional customer experience from the front line.
• Foster a strong safety mindset and safety culture.
• Recruit, onboard and induct new team members.
• Manage stock and maintain stock integrity with accuracy.
• Stay up to date on pet care, products and services.

Skills

Store leadership

Sales target achievement

People management

Customer service

Job description

Petstock Nelson NZ is seeking a Store Manager to lead a passionate team, delivering world‑class customer service and driving store performance. You will be responsible for coaching and developing staff, maintaining stock integrity, and creating a fun, inclusive store culture that reflects our values and customer focus.

You will lead by example, ensuring safety practices and delivering outstanding experiences for customers and pets alike.