Onboarding Specialist - 12 Month FTC (Hybrid)

Bank of New Zealand; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Generous leave offering

Flexible working

Job summary

Bank of New Zealand (BNZ) is hiring for a 12-month fixed term role to support customer onboarding. Based in Auckland or Wellington, this hybrid position involves three days in the office and two flexible days each week.

The role focuses on guiding clients from initial application to account setup and delivering high-quality customer service. Join a team that encourages continuous improvement, strong collaboration, and a culture centered on customer success.

Responsibilities

• Managing customer onboarding requests through digital channels, guiding clients from their initial application to the establishment of their first accounts with BNZ.
• Engaging with customers by assisting them through application processes, addressing inquiries, and conducting follow-ups via digital platforms or telephone to facilitate their integration with BNZ.
• Conducting daily reviews of active applications to ensure adherence to follow-up schedules and proactively enhance the overall customer experience.
• Fulfilling service level agreements to support BNZ in delivering an exceptional standard of customer service.
• Collaborating within a tīma that continually seeks improvement opportunities while providing mutual support to foster an engaged and positive work environment.

Job description

Bank of New Zealand (BNZ) is hiring for a 12-month fixed term role to support customer onboarding. Based in Auckland or Wellington, this hybrid position involves three days in the office and two flexible days each week.

The role focuses on guiding clients from initial application to account setup and delivering high-quality customer service. Join a team that encourages continuous improvement, strong collaboration, and a culture centered on customer success.