Banking Experience Advisor (12-Month Secondment)

ANZ; Tauranga; On-site; NZD 60,000 - 80,000; Part time

Job summary

ANZ in Tauranga and Bayfair invites applications for a Banking Consultant on a 12-month secondment. You will provide friendly, hands-on support across everyday banking activities, tailor service to each customer, and share knowledge of digital tools.

The role emphasises relationship-building, learning, and collaboration within a close-knit team. Responsibilities include welcoming customers, identifying needs, guiding product choices, and maintaining compliance.

Qualifications

• Warm, helpful nature with ability to build trust quickly.
• Confidence using technology and showing others how to use it.
• Curiosity to learn and openness to feedback.
• Strong relationship-building skills and customer-first communication.

Responsibilities

• Welcome customers and assist with a range of banking needs.
• Identify customer needs and refer to other business units as appropriate.
• Engage in meaningful conversations to understand what matters to customers.
• Introduce digital banking tools in a simple and empowering way.
• Assist with opening accounts, updating details, or exploring new products.
• Help keep banking safe by following compliance practices.

Skills

Customer service

Relationship building

Digital banking tools

Teamwork

Job description

ANZ in Tauranga and Bayfair invites applications for a Banking Consultant on a 12-month secondment. You will provide friendly, hands-on support across everyday banking activities, tailor service to each customer, and share knowledge of digital tools.

The role emphasises relationship-building, learning, and collaboration within a close-knit team. Responsibilities include welcoming customers, identifying needs, guiding product choices, and maintaining compliance.