Associate

Bank of New Zealand; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Generous leave offering

Flexible working

Job summary

Bank of New Zealand (BNZ) is hiring for a 12-month fixed term role to support customer onboarding. Based in Auckland or Wellington, this hybrid position involves three days in the office and two flexible days each week.

The role focuses on guiding clients from initial application to account setup and delivering high-quality customer service. Join a team that encourages continuous improvement, strong collaboration, and a culture centered on customer success.

Responsibilities

• Managing customer onboarding requests through digital channels, guiding clients from their initial application to the establishment of their first accounts with BNZ.
• Engaging with customers by assisting them through application processes, addressing inquiries, and conducting follow-ups via digital platforms or telephone to facilitate their integration with BNZ.
• Conducting daily reviews of active applications to ensure adherence to follow-up schedules and proactively enhance the overall customer experience.
• Fulfilling service level agreements to support BNZ in delivering an exceptional standard of customer service.
• Collaborating within a tīma that continually seeks improvement opportunities while providing mutual support to foster an engaged and positive work environment.

Job description

Worker Type:

Maximum Term/Fixed Term (Fixed Term)

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing, flexible working and have a generous leave offering. No two days are the same.

We aim to provide a seamless onboarding experience for our customers, serving as their first point of contact. Our role is to make joining BNZ easy while meeting all regulatory requirements. The position offers diverse learning opportunities and a dynamic work environment. No two days are every the same!

This is a 12 month, fixed term role that can be based in Auckland or Wellington. It is a hybrid role with three days in the office and two days where you can work flexibly. Team anchor days are Monday, Tuesday and Wednesday.

Mō te Tūranga | About the Role

We sat down with the People Leader (who you would report to) and they told us the following about the role:

What are 5 day-to-day tasks the person in this role will complete?

• Managing customer onboarding requests through digital channels, guiding clients from their initial application to the establishment of their first accounts with BNZ.

• Engaging with customers by assisting them through application processes, addressing inquiries, and conducting follow-ups via digital platforms or telephone to facilitate their integration with BNZ.

• Conducting daily reviews of active applications to ensure adherence to follow-up schedules and proactively enhance the overall customer experience.

• Fulfilling service level agreements to support BNZ in delivering an exceptional standard of customer service.

• Collaborating within a tīma that continually seeks improvement opportunities while providing mutual support to foster an engaged and positive work environment.

What is the team culture and environment like?

Our tīma culture is supportive and growth oriented. We work hard, make time for fun every week, and encourage everyone to use their full six weeks of annual leave annually.

What is the most exciting thing about this opportunity?

Onboarding is centred around excellence for our customers and colleagues, and we put our customers at the heart of everything we do. You will have the opportunity to engage with various business units within the BNZ.

What is the most challenging thing about this opportunity?

The primary challenge of this tūranga is managing multiple priorities simultaneously in an environment focused on ongoing process improvement to enhance customer experience. This tūranga is suitable for individuals interested in roles that require balancing various tasks and offer opportunities for both professional and personal growth.

What attributes will this person display in order to be successful in this role?

Strong organisational skills, excellent communication, problem-solving skills, and a passion for customer & colleague success.

Please note:

Applications close Tuesday 6 October.

This is an exciting opportunityto join us! We’re bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you’re ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander’s to ‘Find their way’, then we can’t wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini” - Success is not the work of an individual, but the work of many.”

Closing Date: 06 October 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.