Casual Customer Service Representative - Hawke's Bay

Westpac New Zealand Limited; Napier, Hastings, Taradale, Havelock North; Remote; NZD 30,000 - 39,000; Part time

Job summary

Westpac New Zealand Limited is seeking a Casual Customer Service Representative to support Hastings, Napier, Havelock North and Taradale branches in Hawke’s Bay. The role requires reliable transport between branches on an as-needed basis, delivering friendly, proactive service to customers navigating banking options.

You’ll be the first point of contact, helping customers with online banking, card issues and regulatory guidance. We value curiosity, care and a can-do attitude.

Qualifications

• Experience in delivering excellent customer service.
• Ability to navigate digital tools and online banking platforms.
• Strong administrative skills and attention to detail.
• Understanding of financial services regulations or willingness to learn.

Responsibilities

• Assist customers across branches with inquiries, transactions and guidance.
• Help customers navigate online banking and digital tools.
• Handle queries such as card disputes and regulatory requirements with calm,clear communication.
• Maintain accurate records and support branch colleagues as needed.

Skills

Customer service

Administration

Digital tools

Regulatory knowledge

Job description

Casual Customer Service Representative - Hawke's Bay# Careers## Casual Customer Service Representative - Hawke's BayApply: Napier Branch: Hastings Branch: Taradale Branch: Havelock North Branch: Full time: Posted Today: End Date: November 20, 2026 (7 days left to apply): JR108263**Customer Service Representative (Casual)** * **Supporting our Hastings, Napier, Havelock North, and Taradale Branches*** **Casual contract – as required basis*** **Develop your career with Westpac!** **Mō te tūranga | About the Role**This is a casual, on call role covering the above branches. You will require reliable transport to go between these branches as and when required.As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‐solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‐do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.If you love people, love problem‐solving, and want to make a real impact every day, this is where you’ll thrive!**Nā tāu rourou | What will you bring?**We’re looking for customer‐obsessed superstars — people who light up when they’re helping others, who thrive in fast‐paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed. You’ll bring:· A strong background in customer service or administration, with a genuine love for helping people· Confidence using digital tools and the ability to guide customers through them with ease· The ability to juggle multiple priorities while staying calm, composed, and solutions‐focused· An understanding of financial services, compliance, or regulated environments (or the willingness to learn)· A natural talent for problem‐solving and adapting quickly to changing customer needs· A growth mindset, a desire to build a long‐term career, and the drive to deliver great outcomes every day **Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve. **Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities. **Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable** **Applications close:**19 November 2026