Casual Customer Service Representative - Hawke's Bay

Westpac New Zealand Ltd; Napier; On-site; NZD 32,000 - 39,000; Part time

Job summary

Westpac New Zealand Ltd is seeking a Customer Service Representative (Casual) to support Hastings, Napier, Havelock North, and Taradale branches. This casual on-call role requires reliable transport to move between branches as needed.

You will be the first friendly face or voice for customers, helping them navigate online banking and resolve issues with empathy and clarity. You’ll bring a customer-focused attitude, comfort with digital tools, and the ability to handle multiple tasks in a

Qualifications

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and guiding customers through them with ease
• Ability to juggle multiple priorities while staying calm, composed and solutions-focused
• Understanding of financial services, compliance, or regulated environments (or willingness to learn)
• Growth mindset and desire to build a long-term career with Westpac

Responsibilities

• Assist customers with online banking and digital tools
• Resolve card disputes and explain regulatory requirements
• Provide calm, friendly assistance and solve problems on the spot
• Guide customers to the appropriate digital channels and tools

Skills

Customer service

Administration

Digital tools proficiency

Problem-solving

Communication

Growth mindset

Job description

Customer Service Representative (Casual) Supporting our Hastings, Napier, Havelock North, and Taradale Branches. Casual contract – as required basis. Develop your career with Westpac!

About the Role

This is a casual, on call role covering the above branches. You will require reliable transport to go between these branches as and when required.

As a Customer Service Representative, you're the person our customers count on in the moments that matter — the calm voice, the problem-solver, the guide who helps them navigate life's financial ups and downs with confidence.

You'll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you'll be empowered to do exactly that. No two days look the same. One moment you're helping someone get back into their online banking, the next you're supporting a customer through a tricky card dispute or giving clarity around regulatory requirements.

You'll bring curiosity, care, and a can-do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem-solving, and want to make a real impact every day, this is where you'll thrive!

What will you bring?

We're looking for customer-obsessed superstars — people who light up when they're helping others, who thrive in fast-paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you're a recent graduate, or maybe you've built your customer skills in another industry and you're ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed.

You'll bring:

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions-focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem-solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day

Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. We're a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there's no limit to what we can achieve.

Together, we’re unstoppable

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 19 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.