Office Administrator / Receptionist - Part-time

Findex; Invercargill City; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

KiwiSaver

Competitive hourly rate

Additional hours possible

Flexible across clinics

Job summary

Windsor Physio Invercargill is seeking a friendly, reliable receptionist to welcome patients, answer phones, manage appointments and keep clinic administration running smoothly.

No healthcare experience is required, but attention to detail, great spelling and computer skills are essential. Opportunities for extra hours across clinics; Thursday afternoon shift at South City Clinic is part of the role.

Qualifications

• Friendly, approachable and genuinely enjoys working with people.
• Highly organised and detail-focused.
• Confident with computers and accurate typing.
• Excellent spelling, grammar and written communication.

Responsibilities

• Welcoming and helping patients.
• Answering phones and managing appointments.
• Booking and rebooking patients with the right clinician.
• Taking payments and processing invoices.
• Lodging ACC claims and referrals.
• Keeping patient information accurate and up to date.
• Managing paperwork and correspondence.
• Liaising with GPs, insurers and other providers.
• Helping with general administration and keeping the clinics running smoothly.
• Juggling priorities during busy periods while preserving accuracy.

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Looking for a workplace where people actually matter?

Windsor Physio has been part of the Invercargill community for more than 40 years. We're a locally owned, family-oriented business where people genuinely look after each other.

We have six clinics, 14 physiotherapists and a great reception team, and we're looking for another friendly, reliable person to join us. We work hard, support each other, have a few laughs along the way. We believe in creating a workplace where people feel valued.

About the Role

You'll be the friendly face patients see when they walk through the door and the calm, helpful voice on the phone. This is more than just answering phones and booking appointments. You'll be an important part of the patient experience and the wider Windsor Physio team.

You'll be responsible for:

Welcoming and helping patients

Answering phones and managing appointments

Booking and rebooking patients with the right clinician

Taking payments and processing invoices

Lodging ACC claims and referrals

Keeping patient information accurate and up to date

Managing paperwork and correspondence

Liaising with GPs, insurers and other providers

Helping with general administration and keeping the clinics running smoothly

We're a busy practice and can have over 100 patients coming through the doors on a busy day, so you'll need to be comfortable juggling priorities while still getting the details right.

Due to the sensitive nature of our work, accuracy, confidentiality and attention to detail are non-negotiable. We need someone who notices the little things, checks their work and takes pride in getting it right.

You don't need experience in physiotherapy or healthcare, although this would be an advantage!

What We’re Looking For

We're looking for someone who is:

Friendly, approachable and genuinely enjoys working with people

Highly organised and naturally detail-focused

Confident with computers and accurate with typing

Excellent spelling, grammar and written communication skills

Calm and reliable when things get busy

Flexible and happy to help wherever needed

Good at following processes and taking ownership

Someone who uses initiative rather than waiting to be asked

Discreet and respectful when dealing with confidential information

A positive team player who enjoys being part of a close-knit workplace

What We Offer

A friendly, supportive and genuinely people-focused workplace

A team where people look out for each other

A locally owned, family-oriented business

Potential for additional hours and responsibility for the right person

Competitive hourly rate + KiwiSaver

Thursday: 12.30pm - 5.30pm - South City Clinic, Martin Street

There may occasionally be a need to cover additional shifts or work across our other clinics, so some flexibility is important.

Applicants must have full NZ working rights.