Medical Receptionist / Clinic administrator

Green Bay Physiotherapy; Waitakere Ranges; On-site; NZD 30,000 - 39,000; Part time

Job summary

Green Bay Physiotherapy is seeking a Medical Receptionist / Clinic administrator in Waitakere, North Island. You will be the first point of contact for patients, handling front-of-house duties with warmth, professionalism and strong organisation.

Part of your role is greeting patients, answering calls and emails, managing appointments, handling payments, and maintaining accurate patient records. You will liaise with physiotherapists and other staff to keep the clinic running smoothly.

Qualifications

• Friendly, approachable and confident with people.
• Reliable and punctual.
• Highly organised with excellent attention to detail.
• Professional in both presentation and communication.
• Calm and capable when reception gets busy.
• Comfortable answering phones and communicating with people from a wide range of backgrounds.
• Confident using computers and able to learn new systems quickly.
• Able to multitask and prioritise effectively.
• Discreet and respectful when dealing with confidential patient information.
• A positive team member who is also comfortable working independently.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Answering telephone, email and general patient enquiries.
• Managing appointments and practitioner diaries.
• Processing payments and assisting with general accounts and administration.
• Maintaining accurate patient information.
• Liaising with physiotherapists, patients and other healthcare providers.
• Keeping the reception and waiting areas organised and presentable.
• General administrative duties required to keep a busy physiotherapy clinic running smoothly.

Skills

Customer service

Organisation

Communication

Multitasking

Professionalism

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Medical Receptionist / Clinic administrator

Green Bay Physiotherapy – Waitakere, North Island

Working approximately 20 hours per week, you'll be the first person our patients speak to in this important front-of-house role within our clinic. You'll be warm and welcoming while maintaining high levels of organisation and professionalism.

Key responsibilities

• Welcoming patients and providing excellent customer service
• Answering telephone, email and general patient enquiries
• Managing appointments and practitioner diaries
• Processing payments and assisting with general accounts and administration
• Maintaining accurate patient information
• Liaising with physiotherapists, patients and other healthcare providers
• Keeping the reception and waiting areas organised and presentable
• General administrative duties required to keep a busy physiotherapy clinic running smoothly

About you

• Friendly, approachable and confident with people
• Reliable and punctual
• Highly organised with excellent attention to detail
• Professional in both presentation and communication
• Calm and capable when reception gets busy
• Comfortable answering phones and communicating with people from a wide range of backgrounds
• Confident using computers and able to learn new systems quickly
• Able to multitask and prioritise effectively
• Discreet and respectful when dealing with confidential patient information
• A positive team member who is also comfortable working independently

About us

Green Bay Physiotherapy is a friendly, established physiotherapy clinic in Green Bay with a supportive team environment.