Medical Receptionist/Administrator - Full Time & Part Time Positions available

Matamata Medical Centre; Matamata; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Programme

Permanent rostered hours

Supportive team environment

Job summary

Matamata Medical Centre is seeking a Medical Receptionist/Administrator to join our reception team in Matamata. The role involves greeting patients, handling calls and emails, scheduling appointments, and maintaining patient records within a supportive general practice environment.

The successful candidate will be customer-focused, calm under pressure, highly organized, and proficient with Microsoft Office. NZ work eligibility is required, with permanent rostered hours in a friendly team setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and stay organized in a busy environment.
• Strong attention to detail and accuracy in data handling.
• Team player with a collaborative approach.

Responsibilities

• Welcome patients in person, by phone, and by email.
• Respond to enquiries in a helpful, professional manner.
• Schedule appointments and coordinate provider schedules.
• Accurately collect and update patient information.
• Manage medical records and liaise with ACC/insurers.
• Process patient accounts, billing and payments.
• Provide general administration and support to the practice team.

Skills

Customer service

Communication

Multitasking

Organizational skills

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Medical Receptionist/Administrator - Full Time & Part Time Positions available

Our reception team plays an important role in creating a welcoming, professional and support experience for our patients.

Key responsibilities

• Welcome patients and assist them in person, by telephone and by email
• Respond to patient enquiries in a helpful and professional manner
• Schedule appointments and help coordinate provider schedules
• Accurately collect and update patient information
• Manage medical records and information involving internal and external stakeholders
• Liaise with organisations such as ACC and insurance providers
• Process patient accounts, billing and payments
• Complete general administration and provide wider support to the practice team

About you

You will be someone who genuinely enjoys working with people and can remain calm, organised and professional in a busy healthcare environment.

• Excellent customer service and communication skills
• A warm, respectful and inclusive manner
• Strong organisational skills and attention to detail
• The ability to multitask, prioritise and work effectively at pace
• Confidence using computer systems and Microsoft Office applications
• A commitment to patient privacy and confidentiality
• The ability to work positively as part of a collaborative team
• A willingness to learn and contribute to continuous improvement
• A focus on providing the best possible experience for our patients
• New Zealand citizenship, permanent residency or a valid New Zealand work visa

About us

Matamata Medical Centre is a large, well-established and privately owned general practice in rural Waikato. Our medical centre continues to grow alongside our town.

• A competitive hourly rate
• Permanent, rostered hours
• A welcoming, friendly and supportive team environment
• Varied and meaningful work within a busy general practice
• An Employee Assistance Programme
• Positive and supportive management
• Opportunities to learn and develop within the role
• The opportunity to contribute to the health and wellbeing of our local community

Commitment to Inclusion

We welcome and encourage diversity in our workplace and are committed to equitable and equal employment opportunity principles throughout our recruitment processes and ways of working.