Office Administrator

TMK Packers Ltd; Howick; On-site; NZD 52,000 - 65,000; Full time

Job summary

TMK Packers Ltd in East Tamaki seeks a capable Office Administrator to join a small, busy team. The role spans customer service, accounts administration and day-to-day operations to keep the office running smoothly.

You’ll work with administration and operations teams, manage workload, and contribute across multiple areas of a small business, including invoicing, stock and logistics.

Qualifications

• Experience in office administration or accounts admin.
• Strong computer skills and quick to learn new systems.
• Experience with Xero is desirable; PayHero and Unleashed knowledge is advantageous.
• Excellent attention to detail and accuracy.
• Good numerical and organizational skills.
• Clear communication with customers and suppliers.

Responsibilities

• Customer Service & Administration tasks: front desk, enquiries, quotations, pricing and orders.
• Accounts & Finance: invoices, payment processing, reconciliations, payroll, GST/PAYE administration.
• Purchasing & Logistics: purchase orders, freight bookings, supplier follow-ups.
• Liaising with warehouse, production and despatch for orders and deliveries.

Skills

Attention to detail

Organisational skills

Customer service

Communication

Tools

Xero

Unleashed

PayHero

EDI

B2B platforms

Job description

A varied role across customer service, accounts and operations

Are you an organised, hands-on administrator who enjoys variety and takes pride in getting things right?

TMK Packers Ltd is looking for a capable and motivated Office Administrator to join our team in East Tamaki. This is a varied role within a small, busy business where you'll play an important part in keeping our office and day-to-day operations running smoothly.

Working closely with our administration and operations teams, you'll be involved in customer service, sales order processing, accounts administration, inventory systems and logistics. We're looking for someone who is comfortable managing their own workload, has a good eye for detail and enjoys being part of a practical, close-knit team.

What you'll be doing

Customer Service & Administration:

Answering incoming calls, managing enquiries and providing front desk support.

Preparing quotations and assisting customers with pricing, product availability and orders.

Processing EFTPOS payments and assisting walk-in customers.

Maintaining accurate customer records and general office administration.

Entering and processing customer orders in Unleashed.

Managing orders received through email, EDI, customer portals and B2B platforms.

Completing sales orders in Unleashed for invoicing through Xero.

Processing stock transfers, finished product assemblies and authorised stock adjustments.

Preparing Certificates of Analysis (COAs) for customer orders where required.

Liaising with warehouse, production and despatch staff to help ensure orders are processed and delivered efficiently.

Accounts & Finance:

Preparing customer invoices and credit notes as authorised.

Monitoring outstanding customer accounts and following up overdue payments.

Processing supplier invoices and reconciling supplier statements.

Completing daily bank reconciliations and assisting with payment processing.

Payroll processing.

GST/PAYE/other IRD administration.

Assisting with month-end reporting and other financial administration.

Purchasing & Logistics

Assisting with purchase orders and supplier follow-ups.

Coordinating freight and courier bookings.

Liaising with suppliers and transport providers to resolve delivery and order queries.

What we're looking for

Ideally, you'll bring:

Previous experience in office administration, accounts administration or a similar role.

Strong computer skills and confidence learning new systems.

Experience with Xero desirable, payroll such as PayHero and inventory management software such as Unleashed would be a significant advantage.

Excellent attention to detail and a high level of accuracy.

Good numerical, organisational and problem-solving skills.

Clear communication skills and a professional, helpful approach to customers and suppliers.

The ability to manage competing priorities and work independently.

A practical, flexible attitude and a willingness to help wherever needed.

Experience with payroll, bank reconciliations, electronic ordering platforms or freight coordination would also be beneficial.

A varied role where no two days are quite the same.

The opportunity to contribute across several areas of a small business.

A supportive team environment where your contribution makes a real difference.

The opportunity to develop your skills across administration, accounts and business systems.