Mental Health Support Scheduler

Pacific Health Group; Auckland; On-site; NZD 40,000 - 55,000; Full time

Benefits offered by this job

Great team culture

Well-being initiatives

Job summary

Habit Health is seeking a dedicated customer service/office administrator to handle high volume calls and emails, schedule client bookings across a nationwide counsellor network, and arrange on-site trauma support at workplaces. The role also involves escalating new leads to account managers and handling calls for our mental health call centre.

Applicants should have at least 1 year in customer service or office administration, a warm telephone manner, fast typing skills, and be organised and

Qualifications

• 1+ years in customer service/office administration.
• Warm telephone manner and clear speaking voice.
• Fast and accurate typing skills.
• Organised and resilient.

Responsibilities

• Respond to high volume calls/emails
• Schedule client bookings with a nationwide network of Counsellors
• Arrange onsite/trauma support at customer workplaces
• Escalate new leads to account managers
• Taking calls for our Mental health call centre

Skills

Customer service

Office administration

Telephone etiquette

Typing skills

Organisation

Resilience

Job description

Habit Health is seeking a dedicated customer service/office administrator to handle high volume calls and emails, schedule client bookings across a nationwide counsellor network, and arrange on-site trauma support at workplaces. The role also involves escalating new leads to account managers and handling calls for our mental health call centre.

Applicants should have at least 1 year in customer service or office administration, a warm telephone manner, fast typing skills, and be organised and