Support Coordinator

Habit Group; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Team events

Well-being programs

Job summary

Habit Health in Auckland CBD is seeking a Support Coordinator to handle high-volume calls and emails, schedule client bookings across a nationwide counsellor network, and arrange on-site trauma support at workplaces.

The role requires a warm telephone manner, fast typing, and strong organisational skills, with occasional Saturday shifts and late morning hours. Applicants must reside in New Zealand and hold NZ citizenship or permanent residency.

Qualifications

• 1+ years in customer service/office administration.
• Warm telephone manner and clear speaking voice.
• Fast and accurate typing skills.
• Organised and resilient.

Responsibilities

• Respond to high volume calls/emails.
• Schedule client bookings with a nationwide network of Counsellors.
• Arrange onsite/trauma support at customer workplaces.
• Escalate new leads to account managers.
• Taking calls for our Mental health call centre.

Skills

Customer service experience

Telephone etiquette

Typing speed

Job description

Location: Auckland - CBD - Shortland Street

Job Category: Administration and Office

Job Description

Our Auckland CBD branch is looking for an enthusiastic Support Coordinator who will thrive on creating a lasting impression with workplace clients seeking our support.We are looking for someone who is available to work late morning shifts and is also able to cover occasional Saturday shifts.

Main responsibilities:

• Respond to high volume calls/emails
• Schedule client bookings with a nationwide network of Counsellors
• Arrange onsite/trauma support at customer workplaces
• Escalate new leads to account managers
• Taking calls for our Mental health call centre

The benefits of working with us:

• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The ideal candidate:

• 1+ years in customer service/office administration
• Warm telephone manner and clear speaking voice
• Fast and accurate typing skills
• Organised and resilient

Applicants must be currently residing in New Zealand and must be either New Zealand citizen or permanent resident.

If you have any questions, email [e-mail]
Confidentiality is assured.

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.