Support Coordinator

Pacific Health Group; Auckland; On-site; NZD 40,000 - 55,000; Full time

Benefits offered by this job

Great team culture

Well-being initiatives

Job summary

Habit Health is seeking a dedicated customer service/office administrator to handle high volume calls and emails, schedule client bookings across a nationwide counsellor network, and arrange on-site trauma support at workplaces. The role also involves escalating new leads to account managers and handling calls for our mental health call centre.

Applicants should have at least 1 year in customer service or office administration, a warm telephone manner, fast typing skills, and be organised and

Qualifications

• 1+ years in customer service/office administration.
• Warm telephone manner and clear speaking voice.
• Fast and accurate typing skills.
• Organised and resilient.

Responsibilities

• Respond to high volume calls/emails
• Schedule client bookings with a nationwide network of Counsellors
• Arrange onsite/trauma support at customer workplaces
• Escalate new leads to account managers
• Taking calls for our Mental health call centre

Skills

Customer service

Office administration

Telephone etiquette

Typing skills

Organisation

Resilience

Job description

Main responsibilities

• Respond to high volume calls/emails


• Schedule client bookings with a nationwide network of Counsellors


• Arrange onsite/trauma support at customer workplaces


• Escalate new leads to account managers


• Taking calls for our Mental health call centre

The benefits of working with us

• Great team culture with regular social events, weekly treats, award schemes


• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The ideal candidate

• 1+ years in customer service/office administration


• Warm telephone manner and clear speaking voice


• Fast and accurate typing skills


• Organised and resilient

Applicants must be currently residing in New Zealand and must be either New Zealand citizen or permanent resident.

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.

Please refer to job no 2661in your cover letter when applying for this role.

Your application will include the following questions:

• What is the notice period for your current employment?


• Are you legally entitled to work in NZ?


• What is your salary expectation for this role?


• If applying for a Clinical role - do you have current registration with the relevant NZ practising Board?


• Do you hold a current NZ drivers licence?


• Do you have any criminal, traffic, or transport related convictions or pending charges?


• If yes, please provide details:Convictions concealed under the Criminal Records (Clean Slate) Act 2004 should not be included.


• Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for?


• If yes, please provide details: Are you open to working in other locations across New Zealand, and if so, please state which locations you are interested in:

If you have any questions, email [e-mail]
Confidentiality is assured.