Client Care Coordinator

New Zealand Health Group; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance discount

Diverse work atmosphere

Orientation and training program

Hybrid work environment

Social Club

Job summary

Geneva Healthcare in Auckland CBD is seeking a permanent full-time Client Services Coordinator to manage client portfolios and coordinate healthcare support workers. You will handle high call volumes, document communications, and ensure timely care for clients and workers.

The role requires a background in call centres or health administration, with a genuine desire to help others and strong multitasking. A hybrid work arrangement is available in a supportive, values-driven environment.

Qualifications

• Proven call centre experience.
• Health administration/coordinator experience preferred.
• Scheduling/rostering experience advantageous.
• Genuine interest to help others.
• Well-developed multitasking ability.
• NZ Citizen/Resident or valid NZ work visa required.

Responsibilities

• Manage all clients in allocated business units/regional area.
• Ensure most well trained and suitable Support Worker is placed with the client.
• Deliver proactive responsiveness to clients and support workers.
• Document all communications to manage incidents.
• Assess new complex clients and coordinate with Complex Assessment team.
• Maintain relationships with timely, clear communication at each step.
• Keep client and Support Worker records up to date.
• Manage all facets of client services and signing off Support Workers as clinically competent.
• Coordinate planned leave to ensure continued client care.

Skills

Call centre experience

Health administration

Coordination

Scheduling/rostering

Multitasking

Job description

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

• Discounted health insurance
• An international and diverse work atmosphere
• A supportive orientation and training programme
• Flexible work environment - Hybrid!
• Active and thriving Social Club

You will need to be confident managing high call volumes both inbound and outbound to meet KPIs and deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This role is a permanent full time position, Monday to Friday 830am to 530pm in our CBD office in Tāmaki Makaurau, Auckland.

Responsibilities include:

Manage all clients in your allocated business units/regional area

Ensure that the most well trainedand suitable Support Worker is placed with the client

Deliver a high level planned proactive responsiveness to clients and support workers

Ensure all communications written and verbal are documented to manage incidents

Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team

Ensures that all relationships are developed and proactively managed with communication being provided every step of the way

Ensure all client and Support Worker records are up to date

Manage all facets of client services

Ensure that all Support Workers are signed off as clinically competent including scheduling of sign off

Ensure that all Support Worker planned leave is managed according to Geneva's polices and that the client receives timely communication and continued care

Proven experiencein a call centre environment role

Experience within a health administration or coordinator role is preferred

Scheduling/rostering experience advantageous

A genuine interest to help others

A well-developedability to multitask

Resilience to push through

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa.