Medical Receptionist

Broadway Medical Centre; Dunedin; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Induction and training

Professional development

Supportive multidisciplinary team

Busy, varied role

Job summary

Broadway Medical Centre in Dunedin is seeking a friendly Medical Receptionist to welcome patients, manage the front desk, and coordinate appointments with the clinical team. You will handle phone inquiries, invoicing, data entry, and cash handling in a fast-paced, patient-centred environment.

Experience with Medtech systems is preferred, but training will be provided. Full-time role: 5 days per week, 9:00am–6:00pm (up to 40 hours weekly), with a supportive team and opportunities for professional

Qualifications

• Requires Level 3 qualification or higher.
• Experience in healthcare reception/administration preferred.
• Medtech experience preferred but training provided.

Responsibilities

• Greet and assist patients at front desk and on phone.
• Manage appointments, phone inquiries, and front-of-house operations.
• Handle invoicing, cash handling, and accurate data entry.
• Support both front desk and back-office functions to ensure smooth patient flow.
• Collaborate with clinical and admin teams to support patient care.

Skills

Customer service

Communication

Organisational skills

Confidentiality

Team player

Education

Level 3 qualification or higher

Tools

Medtech

Job description

Broadway Medical Centre is a large, forward-thinking and innovative medical practice with a diverse patient base. We provide compassionate, personalised care that supports patients and their whānau to take an active role in their health and wellbeing. Our multidisciplinary team includes GPs, nurses, and a large, collaborative front-of-house support team who work together to improve health equity and patient outcomes.

Visit www.broadwaymed.co.nz to learn more about us.

The Role

This patient-facing, administration role is essential in ensuring patients feel welcomed, supported, and cared for from their first point of contact.

As a Medical Receptionist, you will play a key role in the smooth running of our phone, front desk and administrative services, while supporting the wider clinical and care team. We are looking for an enthusiastic, people-focused individual who thrives in a busy, patient-centred environment.

We are looking for someone to work full-time (5 days, 9:00am to 6:00pm, max 40 hours per week).

Key Responsibilities

• Greet and assist patients warmly and respectfully, both at the front desk and over the phone
• Act as a first point of contact for patients, ensuring a welcoming and supportive experience
• Manage appointments, phone enquiries, and day-to-day front-of-house operations
• Carry out administrative tasks including invoicing, cash handling, and accurate data entry
• Support both front desk and back-office functions to ensure seamless patient flow
• Work collaboratively with clinical and administration teams to support coordinated patient care
• Maintain professionalism, confidentiality, and calm under pressure in a fast-paced environment

What We’re Looking For

• A reliable, adaptable team player with a strong commitment to patient-focused care
• Excellent customer service, communication, and organisational skills
• Confidence working independently and taking responsibility for tasks
• Tech-savvy and comfortable using patient management systems
  (Medtech experience is preferred but not essential)
• Ability to multi-task, prioritise, and remain calm in a dynamic healthcare setting
• High levels of confidentiality, discretion, and respect for others
• Understanding of equity, cultural values, and inclusive care

Applicants require a Level 3 qualification or higher

Relevant experience is preferred, but full training will be provided for the right candidate

What We Offer

• A fun, positive, and passionate team environment
• A strong “can-do” culture focused on meeting patient and whānau needs
• Comprehensive induction, training, and professional development opportunities
• Strong supervision and support from an experienced multidisciplinary team
• A busy, varied role where no two days are the same