Medical Receptionist

Auckland ENT Group; Albert-Eden; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Training & ongoing support

Friendly team environment

Job summary

Auckland ENT Group in Auckland, New Zealand, is seeking a Medical Receptionist to join our busy front-of-house team. You will handle reception, patient inquiries, appointments, registrations and billing, ensuring smooth daily operations while delivering warm, professional patient care.

This hands-on role involves assisting Consultants with examinations, preparing rooms, and coordinating with GPs and external providers.

Qualifications

• Friendly, approachable and confident when dealing with patients.
• Professional, reliable and well presented.
• Excellent communicator with strong customer service skills.
• Highly organized with great attention to detail.
• Able to multitask and remain calm under pressure.
• Comfortable using computers and practice management systems.

Responsibilities

• Welcoming patients and managing all front reception duties.
• Answering incoming calls and responding to email enquiries.
• Booking and coordinating patient appointments and clinic schedules.
• Managing patient registrations, billing and invoicing.
• Maintaining accurate patient records and clinical documentation.
• Liaising with Consultants, hospitals, GPs and external healthcare providers.
• Preparing rooms and equipment for consultations and procedures.
• Cleaning and maintaining medical instruments and endoscopes in accordance with clinical protocols.
• Assisting Consultants during examinations and minor procedures.
• Providing general administrative and clinical support to ensure the smooth running of the practice.

Skills

Customer service excellence

Multitasking

Communication skills

Professional appearance

Computer literacy

Team player

Tools

MS Office

Elixir PM Software

Job description

Auckland ENT Group is a specialist medical practice providing high-quality ear, nose and throat services. We are looking for a professional, friendly and organised Medical Receptionist to join our busy and supportive team.

This is an exciting opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding patient care.

As an important part of our front‑of‑house team, you will be involved in a variety of administrative, reception and clinical support duties. This is a hands‑on role that offers plenty of variety, including assisting our Consultants with examinations and procedures.

About the role

This is an exciting opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding patient care.

As an important part of our front‑of‑house team, you will be involved in a variety of administrative, reception and clinical support duties. This is a hands‑on role that offers plenty of variety, including assisting our Consultants with examinations and procedures.

Key responsibilities

• Welcoming patients and managing all front reception duties.
• Answering incoming calls and responding to email enquiries.
• Booking and coordinating patient appointments and clinic schedules.
• Managing patient registrations, billing and invoicing.
• Maintaining accurate patient records and clinical documentation.
• Liaising with Consultants, hospitals, GPs and external healthcare providers.
• Preparing rooms and equipment for consultations and procedures.
• Cleaning and maintaining medical instruments and endoscopes in accordance with clinical protocols.
• Assisting Consultants during examinations and minor procedures.
• Providing general administrative and clinical support to ensure the smooth running of the practice.

About you

• Friendly, approachable and confident when dealing with patients.
• Professional, reliable and well presented.
• An excellent communicator with strong customer service skills.
• Highly organised, with great attention to detail.
• Able to multitask and remain calm under pressure.
• Confident using computers, Microsoft Office and practice management systems.
• A team player who is willing to learn and support others.
• Comfortable working in a clinical environment and assisting with procedural work.
• Previous experience in medical reception or healthcare administration would be an advantage. Experience with Elixir or similar practice management software would also be beneficial.
• Most importantly, you will have a genuine interest in patient care and enjoy being part of a close‑knit team.

What's on offer

• Monday to Friday, rostered between 7.00am and 5.00pm.
• A welcoming, friendly and supportive team environment.
• The opportunity to work alongside experienced ENT Consultants.
• A varied role within a well‑respected specialist medical practice.
• Training, guidance and ongoing support.

What can I earn as a Medical Receptionist