Luxury F&B Supervisor – Elevate Guest Experiences

InterContinental 62s Group plc; Albert-Eden; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training & development

Job summary

InterContinental Hotels & Resorts in Auckland’s luxury dining scene seeks a proactive Food & Beverage Supervisor for Advieh Restaurant & Bar. You’ll lead service across breakfast, lunch, dinner and in-room dining, training colleagues and ensuring exceptional guest experiences.

You’ll coach a front-of-house team, manage peak service calmly, and collaborate with culinary and bar teams to uphold standards, safety and sustainability goals. Rotating rosters and NZ working rights are required.

Qualifications

• Previous experience supervising a food and beverage team in a premium restaurant, bar or hotel environment.
• Strong knowledge of restaurant and bar operations, with barista and mixology experience highly regarded.
• A genuine passion for exceptional guest experiences, with the ability to coach and inspire your team to deliver warm, personalised service.
• Confident communication and interpersonal skills, and a collaborative approach to working with colleagues across the hotel.
• Strong organisational skills and the ability to lead calmly and efficiently during busy service periods.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.
• Valid working rights in New Zealand.

Responsibilities

• Guest Service - Warmly greet, seat and engage with guests, ensuring a seamless and memorable dining experience from arrival to departure.
• Reservations & Flow - Manage reservations and seating arrangements to optimise guest experience and maintain an efficient restaurant flow.
• Operations - Oversee daily service across breakfast, lunch, dinner and in-room dining, stepping in wherever needed to keep service smooth.
• Hands-On Support - Lead by example during peak times - whether it's shaking cocktails, preparing coffee or assisting on the floor.
• Team Development - Supervise and support the training of Food & Beverage colleagues, fostering a positive, collaborative team culture.
• Collaboration - Work closely with culinary, bar, and front-of-house teams to deliver consistent, high-quality service.
• Guest Recovery - Proactively address guest concerns with professionalism and care, ensuring positive outcomes.
• Standards & Compliance - Maintain strict health & safety and hygiene standards, ensuring a clean and safe environment at all times.
• Responsible Business - Support sustainability initiatives such as waste reduction and energy conservation, contributing to IHG's commitment to environmental responsibility.

Skills

Supervisory experience

F&B operations

Barista experience

Mixology

Guest service

Communication

Team leadership

Roster management

Job description

InterContinental Hotels & Resorts in Auckland’s luxury dining scene seeks a proactive Food & Beverage Supervisor for Advieh Restaurant & Bar. You’ll lead service across breakfast, lunch, dinner and in-room dining, training colleagues and ensuring exceptional guest experiences.

You’ll coach a front-of-house team, manage peak service calmly, and collaborate with culinary and bar teams to uphold standards, safety and sustainability goals. Rotating rosters and NZ working rights are required.