F&B Supervisor: Lead Service & Guest Experience

Accor Hotels; Auckland; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Accor Academy access

Heartist Benefits

Uniform dry cleaning

Inclusive work culture

Parental Leave Scheme

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland is seeking a dedicated Food & Beverage Supervisor to oversee daily F&B operations and support the team in delivering exceptional guest experiences.

You will supervise staff across shifts, train team members, handle guest feedback, and ensure health and safety standards while contributing to stock management and upselling opportunities. A professional, guest-focused attitude is essential.

Qualifications

• Minimum 1 year of supervisory or team leader experience.
• Strong knowledge of beer, wine, spirits and cocktails.
• Duty Manager’s Certificate is required.
• Proven experience leading teams in a busy service environment.
• Excellent communication and interpersonal skills with guests and team members.
• Ability to work under pressure and resolve operational issues.
• Passion for people, food and guest experience.
• Experience in 4- or 5-star hotel environments preferred.
• Flexible evenings, weekends and public holidays.

Responsibilities

• Supervise and support day-to-day F&B operations ensuring efficient service.
• Lead, supervise, and coordinate on-shift team members.
• Ensure friendly, professional F&B service for all guests.
• Act on guest feedback quickly and thoughtfully.
• Ensure health, safety and service standards and a clean environment.
• Coach and develop team members to deliver 5-star service.
• Foster a collaborative, inclusive team culture.
• Assist with stock management and upselling to support finances.

Skills

Supervisory experience

Team leadership

Guest service

Communication skills

Problem solving

Education

Duty Manager Certificate

Job description

Mövenpick Hotel Auckland is seeking a dedicated Food & Beverage Supervisor to oversee daily F&B operations and support the team in delivering exceptional guest experiences.

You will supervise staff across shifts, train team members, handle guest feedback, and ensure health and safety standards while contributing to stock management and upselling opportunities. A professional, guest-focused attitude is essential.