Food & Beverage Supervisor

InterContinental 62s Group plc; Albert-Eden; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training & development

Job summary

InterContinental Hotels & Resorts in Auckland’s luxury dining scene seeks a proactive Food & Beverage Supervisor for Advieh Restaurant & Bar. You’ll lead service across breakfast, lunch, dinner and in-room dining, training colleagues and ensuring exceptional guest experiences.

You’ll coach a front-of-house team, manage peak service calmly, and collaborate with culinary and bar teams to uphold standards, safety and sustainability goals. Rotating rosters and NZ working rights are required.

Qualifications

• Previous experience supervising a food and beverage team in a premium restaurant, bar or hotel environment.
• Strong knowledge of restaurant and bar operations, with barista and mixology experience highly regarded.
• A genuine passion for exceptional guest experiences, with the ability to coach and inspire your team to deliver warm, personalised service.
• Confident communication and interpersonal skills, and a collaborative approach to working with colleagues across the hotel.
• Strong organisational skills and the ability to lead calmly and efficiently during busy service periods.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.
• Valid working rights in New Zealand.

Responsibilities

• Guest Service - Warmly greet, seat and engage with guests, ensuring a seamless and memorable dining experience from arrival to departure.
• Reservations & Flow - Manage reservations and seating arrangements to optimise guest experience and maintain an efficient restaurant flow.
• Operations - Oversee daily service across breakfast, lunch, dinner and in-room dining, stepping in wherever needed to keep service smooth.
• Hands-On Support - Lead by example during peak times - whether it's shaking cocktails, preparing coffee or assisting on the floor.
• Team Development - Supervise and support the training of Food & Beverage colleagues, fostering a positive, collaborative team culture.
• Collaboration - Work closely with culinary, bar, and front-of-house teams to deliver consistent, high-quality service.
• Guest Recovery - Proactively address guest concerns with professionalism and care, ensuring positive outcomes.
• Standards & Compliance - Maintain strict health & safety and hygiene standards, ensuring a clean and safe environment at all times.
• Responsible Business - Support sustainability initiatives such as waste reduction and energy conservation, contributing to IHG's commitment to environmental responsibility.

Skills

Supervisory experience

F&B operations

Barista experience

Mixology

Guest service

Communication

Team leadership

Roster management

Job description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Our flagship restaurant, Advieh Restaurant & Bar, celebrates bold, modern Middle Eastern flavours paired with exceptional New Zealand produce. Created in partnership with renowned chef Gareth Stewart, Advieh has proudly retained its Cuisine Good Food Award Hat since 2024 and was recognised as a Michelin Selected restaurant in 2026. These achievements reflect the creativity, exceptional service and uncompromising standards of our Food and Beverage team.

We are now on the lookout for an enthusiastic and service-focused Food & Beverage Supervisor to join our award-winning team. If you’re eager to be part of a dynamic and innovative dining environment, we’d love to hear from you.

As a Food & Beverage Supervisor at Advieh, you will be the face of the restaurant and play a vital role in ensuring the smooth and efficient operation of our dining and beverage services. Reporting to the Restaurant & Bar Manager, you will rotate through different areas of service and lead by example to deliver memorable experiences.

Explore your journey ahead

• Guest Service - Warmly greet, seat and engage with guests, ensuring a seamless and memorable dining experience from arrival to departure.
• Reservations & Flow - Manage reservations and seating arrangements to optimise guest experience and maintain an efficient restaurant flow.
• Operations - Oversee daily service across breakfast, lunch, dinner and in-room dining, stepping in wherever needed to keep service smooth.
• Hands-On Support - Lead by example during peak times - whether it's shaking cocktails, preparing coffee or assisting on the floor.
• Team Development - Supervise and support the training of Food & Beverage colleagues, fostering a positive, collaborative team culture.
• Collaboration - Work closely with culinary, bar, and front-of-house teams to deliver consistent, high-quality service.
• Guest Recovery - Proactively address guest concerns with professionalism and care, ensuring positive outcomes.
• Standards & Compliance - Maintain strict health &safety and hygiene standards, ensuring a clean and safe environment at all times.
• Responsible Business - Support sustainability initiatives such as waste reduction and energy conservation, contributing to IHG's commitment to environmental responsibility.

What we expect from you

• Previous experience supervising a food and beverage team in a premium restaurant, bar or hotel environment.
• Strong knowledge of restaurant and bar operations, with barista and mixology experience highly regarded.
• A genuine passion for exceptional guest experiences, with the ability to coach and inspire your team to deliver warm, personalised service.
• Confident communication and interpersonal skills, and a collaborative approach to working with colleagues across the hotel.
• Strong organisational skills and the ability to lead calmly and efficiently during busy service periods.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.
• Valid working rights in New Zealand.

What you can expect from us

• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.